Summary
Overview
Work History
Education
Skills
Timeline
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Robert Neely

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Summary

Adept at multitasking and maintaining meticulous attention to detail, I significantly enhanced customer satisfaction and reduced data entry errors during my tenure at PAE Federal. Skilled in route planning and possessing a clean driving record, my professional journey includes fostering strong customer relationships at FedEx, showcasing my ability to work independently and prioritize customer satisfaction.

Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.

Overview

29
29
years of professional experience

Work History

Diplomatic Pouch Clerk

PAE Federal
06.2003 - 08.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Courier

FedEx
02.1994 - 07.2003
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.

Education

High School Diploma -

Springfield Southeast High School
Springfield, IL
05-1976

Skills

  • Telephone etiquette
  • Working independently
  • Customer satisfaction
  • Excellent driving skills
  • Package handling
  • Clean driving record
  • Route planning

Timeline

Diplomatic Pouch Clerk

PAE Federal
06.2003 - 08.2022

Courier

FedEx
02.1994 - 07.2003

High School Diploma -

Springfield Southeast High School

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Robert Neely