ROBERT MUNSON
Schaumburg,IL
Summary
Results-driven sales consultant and experienced retail store director with a proven track record of leadership, customer service excellence, and revenue growth. Adept at building strong client relationships, driving operational efficiencies, and leading high-performing teams.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
30
30
years of professional experience
Work History
Sales Consultant
Air-Rite Heating and Cooling
03.2015 - 01.2025
- Provided expert consultation on heating and cooling solutions, tailoring recommendations to customer needs
- Achieved and exceeded sales targets through strong relationship-building and product knowledge
- Educated customers on energy-efficient solutions to enhance home comfort and reduce costs
- Coordinated with installation teams to ensure seamless project execution and customer satisfaction
Store Director
SuperKmart
06.2008 - 03.2015
- Managed daily operations of a high-volume retail store, overseeing staff, merchandising, and customer service
- Increased store sales and profitability by implementing strategic inventory management and marketing initiatives
- Led and developed a team of associates to improve productivity, customer engagement, and store performance
- Ensured compliance with corporate policies, budgeting, and loss prevention standards
Store Director
Dominick's Finer Foods
03.1995 - 06.2008
- Directed all aspects of store operations, including staffing, financial performance, and customer service
- Maintained strong vendor relationships to ensure optimal product selection and inventory control
- Spearheaded initiatives to enhance the shopping experience, leading to increased customer retention
- Managed store budgets and cost-control measures to maximize profitability
Education
Some College Coursework - Business
William Rainey Harper College
Palatine, IL05.1994
Skills
- Territory expansion
- Customer liaison
- Demonstrations
- Sales funnel management
Timeline
Sales Consultant
Air-Rite Heating and Cooling
03.2015 - 01.2025
Store Director
SuperKmart
06.2008 - 03.2015
Store Director
Dominick's Finer Foods
03.1995 - 06.2008
Some College Coursework - Business
William Rainey Harper College
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