Summary
Overview
Work History
Education
Skills
Timeline
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Roberto Lopez

Chicago

Summary

Manager with over two decades of experience in the food and retail industry, renowned for formulating strategies that bolster revenue and customer satisfaction. Expert in coordinating catering deliveries, supervising shifts, and mentoring team members, thereby enhancing overall operational efficiency. Showcases an inventive approach in devising unique food recipes and packaging solutions. Proficient in interpreting sales data and customer feedback to pinpoint trends and opportunities for enhancement. Committed to leveraging this extensive experience and skill set to foster business growth and customer loyalty.

Overview

2026
2026
years of professional experience

Work History

Material Handler

S&C Electric
06.2024 - Current
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Facilitated smooth warehouse operations, maintaining clean and organized work areas.

Owner/Operator

Lockal Pizzeria
2023 - 05.2023
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Restaurant manager

7-eleven
11.2021 - 08.2022
  • Managed employees, scheduling, and cooking in a retail industry setting
  • Opened the first restaurant for 7-eleven
  • Implemented guides for accomplishing tasks
  • Implement innovative strategies to increase revenue and improve customer satisfaction at 7-eleven stores.
  • Develop and implement strategies to improve customer satisfaction and loyalty through innovative marketing promotions and personalized service initiatives.
  • Develop and lead training programs for restaurant staff at 7-eleven to enhance their skills and provide exceptional customer service, contributing to a positive dining experience for customers.
  • Collaborate with the marketing team to create and execute local advertising campaigns that drive foot traffic to 7-eleven stores and increase brand visibility in the market.
  • Collaborate with the store manager to analyze sales data and customer feedback to identify trends and opportunities for improving restaurant operations and increasing profitability at 7-eleven locations.
  • Implement cost-effective inventory management strategies to reduce waste and optimize stock levels for optimal restaurant operations at 7-eleven stores.
  • Assess and optimize inventory management systems to minimize waste and ensure product availability for Assistant Restaurant Managers at 7-eleven, contributing to cost savings and operational efficiency in the restaurant business.

Catering deliveries

The Fat Shallot
03.2020 - Current
  • Organized delivery routes to provide food during COVID
  • Ensure the timely and safe transportation of catering deliveries to various locations, ensuring that all items arrive in perfect condition and are set up according to the client's specifications.
  • Implement innovative packaging solutions to ensure food quality and presentation during catering deliveries, enhancing customer satisfaction and loyalty.
  • Implement a feedback system to gather input from clients on the quality of the catering deliveries and use that feedback to make continuous improvements to the service.
  • Develop and maintain strong relationships with clients to understand their preferences and anticipate their needs, leading to increased customer satisfaction and repeat business for The Fat Shallot.

Taquero/cook

Aztec Daves
08.2020 - 05.2021
  • Taquero/cook.
  • Receive and cook orders
  • Customer service
  • Create unique and innovative taco recipes to attract new customers and keep existing ones coming back for more, contributing to the growth of Aztec Daves' customer base and revenue.
  • Cater to dietary restrictions and preferences of customers with creativity and enthusiasm, enhancing customer satisfaction and loyalty.
  • Implement cost-effective measures in food preparation to help optimize profit margins for Aztec Daves
  • Collaborate with marketing team to promote new taco creations through social media platforms and marketing campaigns, increasing brand awareness and attracting a larger audience to Aztec Daves.

Assistant Store manager

Oberweis
09.2017 - 04.2019
  • Assistant Store manager
  • Hire and train new employees
  • Scheduling and managing labor
  • Profit and loss statements
  • Ordering product and supplies
  • Month end inventory
  • Balancing safe/cash handling
  • Create monthly/ daily excel sheets
  • Implement strategies to enhance store aesthetics and customer experience, such as creating appealing product displays and organizing promotional events to drive foot traffic and increase sales.
  • Implementing marketing strategies to increase store sales and customer engagement, such as creating and executing promotional campaigns and events.
  • Collaborate with the Store Manager to analyze sales data and customer feedback to identify trends and develop innovative strategies to increase profitability and customer satisfaction.
  • Develop and implement training programs for new and existing employees to improve customer service skills and increase sales performance.
  • Assist in evaluating and implementing new technologies or systems to streamline operational processes, enhance efficiency, and optimize inventory management for the store.
  • Optimize operational efficiency by conducting regular audits of store processes and procedures to identify areas for improvement, streamline workflows, and maximize productivity while maintaining high standards of customer service.
  • Assist in fostering a positive work culture by organizing team-building activities, recognition programs, and employee appreciation events to enhance employee morale, satisfaction, and retention at Oberweis.

Shift Lead

Walgreens
03.2015 - 04.2017
  • Managed shift operations and supervised team members
  • Ensured completion of tasks and maintained store presentation
  • Oversaw cash handling and safe control
  • Handled ordering and inventory management
  • Prioritized safety measures in the workplace
  • Implement creative strategies to boost team morale and encourage a positive work environment, leading to increased productivity and employee satisfaction.
  • Implement strategies to improve customer satisfaction and increase store profitability by analyzing sales data and customer feedback, and recommending targeted actions to enhance the overall shopping experience.
  • Develop and implement effective training programs to enhance team members' skills and knowledge, leading to improved customer service and satisfaction levels.
  • Develop and conduct regular training sessions for team members on efficient shift management techniques, ensuring smooth operations, timely task completion, and effective cash handling, ultimately contributing to increased store productivity and profitability.
  • Optimize shift scheduling and resource allocation to ensure adequate staffing levels during peak hours, maximizing productivity and efficiency while minimizing labor costs.
  • Advise on implementing new technologies and digital solutions to streamline shift operations and enhance customer experience, ultimately driving store efficiency and competitiveness in the market.
  • Collaborate with store management to implement community engagement initiatives and partnerships, driving increased foot traffic, brand awareness, and sales for Walgreens stores in the local market.

Assistant seafood manager

Wholefoods Market
11.2003 - 08.2013
  • Led store openings and trained employees for oven ready program, resulting in 100% pass rate on all training and testing
  • Managed inventory, purchasing, and scheduling in a grocery retail setting
  • Implement strategies to increase sustainability practices in the seafood department, such as sourcing seafood from eco-friendly suppliers and reducing waste through proper inventory management.
  • Implement sustainable seafood practices to ensure responsible sourcing and promote eco-friendly initiatives in the seafood department.
  • Collaborate with the marketing team to promote sustainable seafood practices through engaging and educational customer events and demonstrations, increasing customer awareness and loyalty.
  • Collaborate with the marketing team to develop creative promotional campaigns for the seafood department, increasing customer engagement and driving sales.
  • Develop and implement training programs for seafood department employees on sustainable seafood practices, eco-friendly sourcing, and waste reduction, ensuring a knowledgeable and skilled team dedicated to upholding Wholefoods Market's commitment to environmental sustainability.
  • Assist in conducting training sessions for seafood department employees on sustainable practices and eco-friendly initiatives, enhancing team knowledge and commitment to responsible sourcing and waste reduction in alignment with Wholefoods Market's values.
  • Create and maintain relationships with local sustainable seafood suppliers to ensure a consistent supply of high-quality, eco-friendly seafood products for the seafood department, fostering a strong partnership with suppliers aligned with Wholefoods Market's values and goals.

Education

Diploma - Computer Networking

Amundsen High School
Chicago, IL
01.2003

Skills

  • Catering deliveries
  • Deliver and set up Catering deliveries
  • Taquero/cook
  • Receive and cook orders
  • Customer service
  • Assistant Store manager
  • Hire and train new employees
  • Scheduling and managing labor
  • Profit and loss statements
  • Ordering product and supplies
  • Month end inventory
  • Balancing safe/cash handling
  • Shift Lead
  • Ensure task are completed
  • Control safe
  • Safety
  • Cash reports
  • Open meat case
  • Train/mentor tm's and apprentice
  • Place orders for all products
  • Trained tm;s on products and 5step/GAP
  • Rotate product in coolers when it comes in
  • Supervise shift
  • Ensure store is stocked,faced,and presentable
  • SWIS manager
  • Ordering and managing counts
  • Meat specialist
  • Maintain fresh full display in case
  • Meat cutter/Buyer/Meat specialist
  • Inventory
  • Scan spoilage
  • Write schedule on occasion
  • Ran the department without TL and ATL for three weeks
  • Received multiple CS and OTM rewards
  • Merchandising coolers and bunkers
  • Trained new ATL on whole foods operations ordering, sales explanations and running reports
  • Assisted TL,and ATL in their everyday duties
  • Seafood ATL
  • Training/mentoring of team members
  • Spoilage entries
  • Placing orders
  • Purchase to sales explanations
  • Writing schedules
  • Helped TL in executing regional sales, programs and promotions
  • Sign requests
  • Seafood TM/Buyer
  • Inspected all products upon arrival for quality and freshness
  • Assisted in ordering and rotating products
  • Trained 2 New ATL in ordering and other tasks involved in his duties
  • Trained and mentored all TM'S in their daily tasks
  • Was known throughout the region for my oven ready sets
  • Trained and mentored another TM in becoming a buyer as my replacement before I left and continued to mentor and offer advice until this day he is now currently a TL
  • Was sought out for assisting new store openings
  • First person to receive a 100 score on secret shopper in my store when the program was rolled out and consistently received 100's every single time
  • Won OTM and or CS every meeting
  • Helped TL receive a prize trip to Alaska with my case sets
  • Assisted in all office operations
  • Meat Tm
  • Opened and cut for pork and oven ready section
  • Maintained case display
  • Ordered for freezer section
  • Customer service counter help
  • Ordered and maintained bulk section
  • Grocery TM/Bulk buyer
  • Set displays
  • Set record holiday sales my first week
  • Set record sales few weeks later with over 20k a week and hit those sales consistently
  • Recorded spoilage
  • Paid invoices and other office duties
  • Meat Cutter/seafood
  • Opened meat counter and seafood counter
  • Maintained fresh full displays
  • Assisted in ordering meat/seafood
  • Coordinated with line cooks to rotate products
  • Assisted in training new hires
  • Meat TM
  • Counter help
  • Moved up to opening chicken
  • Became oven ready lead
  • Front end bagger/Dishwasher
  • Bagged groceries
  • Retrieved carts
  • Maintained sanitation and cleanliness while in prep foods
  • Assisted in food prep
  • Cart wrangler/Cashier/Sporting goods/Home improvement/Automotive
  • Cashier
  • Trained and mentored department managers
  • Store managers sought me out for projects and building displays
  • All new hires were given to me for training

Timeline

Material Handler

S&C Electric
06.2024 - Current

Assistant Restaurant manager

7-eleven
11.2021 - 08.2022

Taquero/cook

Aztec Daves
08.2020 - 05.2021

Catering deliveries

The Fat Shallot
03.2020 - Current

Assistant Store manager

Oberweis
09.2017 - 04.2019

Shift Lead

Walgreens
03.2015 - 04.2017

Assistant seafood manager

Wholefoods Market
11.2003 - 08.2013

Owner/Operator

Lockal Pizzeria
2023 - 05.2023

Diploma - Computer Networking

Amundsen High School

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