Summary
Overview
Work History
Education
Skills
Timeline
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Robert Klostermann

Centralia

Summary

Dynamic and dedicated professional with extensive experience in customer service at Applebee's Grill + Bar. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining cleanliness standards, consistently ensuring a safe and organized environment while managing high-pressure situations with professionalism.

Overview

2
2
years of professional experience

Work History

Concessions Worker

City Of Centralia
05.2025 - 08.2025
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Monitored inventory and notified management of deficiencies or shortages.

Baseball Umpire

City Of Centralia
05.2025 - 08.2025
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Fielded questions from athletes and coaches regarding specific scenarios and calls.
  • Promoted fair play by consistently enforcing baseball regulations throughout each match.
  • Maintained safety of players and fans in different situations.
  • Communicated effectively with scorekeepers to ensure accurate record-keeping of game events.
  • Maintained a professional demeanor and upheld high standards of integrity while officiating matches.
  • Communicated strikes and runs with precision.
  • Kept games on schedule by starting promptly and making correct calls.
  • Conducted pre-game meetings with team captains to review ground rules, clarify expectations, and address any concerns.

Cook

C-Town Twist
07.2023 - 07.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Referee

Centralia Recreational Center
12.2023 - 04.2024
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
  • Coordinated with other referees to execute smooth and consistent games.
  • Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
  • Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.

Host

Applebee's Grill + Bar
08.2023 - 11.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

Mater Dei High School
Breese, IL
05.2025

Skills

  • Customer service
  • Cleanliness maintenance
  • Professionalism and courtesy
  • Teamwork orientation
  • Surface cleaning
  • Cash handling proficiency
  • Safety monitoring
  • Reliability and punctuality
  • Salesmanship
  • Sanitizing
  • Basic math

Timeline

Concessions Worker

City Of Centralia
05.2025 - 08.2025

Baseball Umpire

City Of Centralia
05.2025 - 08.2025

Referee

Centralia Recreational Center
12.2023 - 04.2024

Host

Applebee's Grill + Bar
08.2023 - 11.2023

Cook

C-Town Twist
07.2023 - 07.2024

Mater Dei High School

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Robert Klostermann