ROBERT KILIAN JR
Chicago
Summary
Seasoned Manager and talented leader with eight years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Service Manager
Cintas
05.2023 - Current
- Use of SAP to define, measure, and analyze operational inefficiencies. Reduced overall material cost from 25% to 13% through implementation of new garment ordering procedures.
- Resolved multiple escalated service related concerns for customers averaging over $1,000 in AWV resulting in total lost business of 3% in FY 24.
- Trained and developed team of 22 partners averaging $250,000 in AWV through use of individual development plans.
- Lead North Central Group with most direct sales per team at $300,000. Assisted in growth of total penetration percentage from 2.5% to 10% at Bedford Park location.
- Championed fleet management entailing generation of CEA's, disposal of aged trucks, and corporate initiatives such as reduction in idle time and fuel costs. Reduced idle time by 8% for entire location fleet.
- Mentored SSR's in increased overall revenue by upselling additional services and products during routine service visits. Added over $15,000 to AWV.
INSIDE SALES AND OPERATIONS MANAGER
R.S. HUGHES Co
10.2016 - 03.2023
- Maintain $1.2 Million inventory through use of BIS
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Implementation of e-commerce tools increased web sales by 40% and overall gross margin increase of 5%.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits. Reduced freight expenses by 40% and improved net to sales by 1.4%.
- Streamlined audit procedures and purchasing tasks by implementing new CRM software. Increased on-time delivery from 87% to 99%.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients, while improving team chemistry and increasing head count. Resulting in $40,000 monthly net profit growth from 2018 to 2021.
OUTSIDE SALES MANAGER TRAINEE
R.S. HUGHES Co
01.2016 - 10.2016
- Identified opportunities for growth within west-suburban Chicago territory and collaborated with sales teams to reach sales goal. Utilized 40-10-5 sales structure.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Coached 5 new hire's on sales process and development of sales strategies.
Education
Bachelor of Science - Business Management
Robert Morris University - Illinois
Chicago, IL02.2014
Bachelor of Science - Economics
Robert Morris University - Illinois
Chicago, IL02.2014
Skills
- Analytics
- Supply Chain Management
- Procurement
- Supplier Management
- Operations management
- Self-motivated professional
- Leadership
- Customer Experience
- Written/Verbal Communication
Timeline
Service Manager
Cintas
05.2023 - Current
INSIDE SALES AND OPERATIONS MANAGER
R.S. HUGHES Co
10.2016 - 03.2023
OUTSIDE SALES MANAGER TRAINEE
R.S. HUGHES Co
01.2016 - 10.2016
Bachelor of Science - Business Management
Robert Morris University - Illinois
Bachelor of Science - Economics
Robert Morris University - Illinois
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