Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Howard

East Saint Louis

Summary

Cultured professional seeking to bring proficiencies to new team. Reliable, hardworking, and committed to getting each job done as quickly and safely as possible. Team player with positive attitude and strong work ethic.

Overview

31
31
years of professional experience

Work History

Slot Technician

Accel Entertainment
Collinsville
11.2019 - 04.2024
  • Inspected equipment to maintain proper working conditions.
  • Kept up-to-date on changing technologies relevant to electronic gaming devices by attending trainings or seminars.
  • Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
  • Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
  • Performed preventive maintenance on slot machines, including cleaning and lubricating parts.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.

Slot Technician

Grand River Jackpot
Edwardsville
07.2017 - 10.2019
  • Inspected equipment to maintain proper working conditions.
  • Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
  • Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
  • Performed preventive maintenance on slot machines, including cleaning and lubricating parts.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.

Slot Attendant

Casino Queen
E St Louis
04.2001 - 06.2017
  • Reconciled daily summaries of transactions to balance books.
  • Greeted customers and provided them with information about the gaming machines.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Dispensed funds for machine jackpots and change for player needs.
  • Monitored floor operations and resolved safety, service and equipment issues.

Cage Cashier

Casino Queen
E St Louis
04.1999 - 03.2001
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Removed or rotated cash, coin and chip inventories at scheduled intervals.
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
  • Maintained confidentiality of customers' transactions.
  • Supervised cage operations and quickly reported security concerns.
  • Balanced currency, coin and voucher inventories regularly throughout shift.

Food and Beverage

Casino Queen
E St Louis
08.1993 - 03.1999

Restaurant busser

Restaurant waiter

Liquor Stewart

Bar back

Bartender

Education

Some College (No Degree) - Marketing

Southern Illinois University, Carbondale
Carbondale, IL

Skills

  • Equipment maintenance
  • Troubleshooting techniques
  • Communication skills
  • Preventive maintenance
  • Quality control
  • Component replacement
  • Customer service

Timeline

Slot Technician

Accel Entertainment
11.2019 - 04.2024

Slot Technician

Grand River Jackpot
07.2017 - 10.2019

Slot Attendant

Casino Queen
04.2001 - 06.2017

Cage Cashier

Casino Queen
04.1999 - 03.2001

Food and Beverage

Casino Queen
08.1993 - 03.1999

Some College (No Degree) - Marketing

Southern Illinois University, Carbondale
Robert Howard