Robert Hoole
Shorewood
Summary
Dynamic nursing professional with extensive experience at the Department of Veterans Affairs, excelling in quality improvement and patient education. Proven ability to lead teams, optimize workflows, and enhance patient outcomes through effective communication and staff development. Committed to delivering compassionate care while advocating for veterans' needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Clinical Nurse Manager
Department of Veterans Affairs - Joliet CBOC
09.2023 - Current
- Supervised daily nursing operations, ensuring compliance with standards of care and regulatory requirements.
- Collaborated with multidisciplinary teams to develop patient-centered care plans and improve service delivery.
- Conducted staff training sessions on best practices in clinical procedures and infection control protocols.
Patient Aligned Care Team RN Care Manager
Department of Veterans Affairs - Joliet CBOC
06.2014 - 09.2023
- Coordinated patient care plans to ensure comprehensive treatment and support for veterans.
- Conducted assessments to evaluate patient needs and develop tailored interventions.
- Collaborated with interdisciplinary teams to enhance care delivery and improve outcomes.
- Educated patients on chronic disease management and preventive health strategies.
- Implemented quality improvement initiatives that streamlined workflows and enhanced service delivery.
- Mentored new nurses on best practices in care management and patient advocacy.
- Established trusting relationships with patients and families through empathetic listening and consistent follow-through on commitments made during the care planning process.
Nurse Officer of the Day (NOD)
Department of Veterans Affairs - Edward Hines Jr. VA Hospital
08.2013 - 06.2014
- Optimized resource utilization by accurately assessing patient acuity levels and delegating tasks accordingly.
- Utilized electronic health record systems proficiently for accurate documentation of all relevant patient information.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Education
No Degree - Education
Northern Illinois University
Dekalb, ILBachelor of Science - Nursing
University of St. Francis
Joliet, IL05-2008
Skills
- Quality improvement
- Clinical documentation
- Staff training and development
- Patient education strategies
- Resource management
- Electronic health records
- Workflow optimization
- Therapeutic communication
- Conflict resolution skills
- Team leadership
- Healthcare technology
- Staff development
Certification
- Illinois Registered Professional Nurse License #041.369516
Timeline
Assistant Clinical Nurse Manager
Department of Veterans Affairs - Joliet CBOC
09.2023 - Current
Patient Aligned Care Team RN Care Manager
Department of Veterans Affairs - Joliet CBOC
06.2014 - 09.2023
Nurse Officer of the Day (NOD)
Department of Veterans Affairs - Edward Hines Jr. VA Hospital
08.2013 - 06.2014
No Degree - Education
Northern Illinois University
Bachelor of Science - Nursing
University of St. Francis