Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Hayes

Willow Springs

Summary

Experienced Premise Technician skilled in equipment installation, telecommunications configuration, and compliance adherence. Proven track record in troubleshooting and customer relationship management.

Dedicated Premise Technician with over 17 years of experience in telecommunications. Expertise in signal testing and service documentation, ensuring customer satisfaction through effective communication and timely service delivery. Communicative Premises Technician with excellent mathematics and communication skills. Gifted at quickly and accurately diagnosing problems. Committed to educating customers on services and ensuring quality work is performed.

Overview

39
39
years of professional experience

Work History

Premise Technician

AT&T
Lyons
01.2008 - Current

Installation of equipment:

  • Set up and install telecommunications devices, such as modems, routers, set-top boxes, and telephone lines, at residential or business premises.
  • Configure and activate services according to customer orders and technical specifications.

Customer interaction:

  • Communicate with customers to understand service issues, and explain the work being done.
  • Provide guidance on equipment usage, and answer service-related questions.
  • Ensure customer satisfaction by delivering quality service and timely resolution.

Testing and Documentation:

  • Use specialized tools and testing devices to verify signal strength, wiring integrity, and service quality.
  • Document service calls, repairs, installations, and customer interactions accurately in the company systems.

Compliance and Safety:

  • Follow safety protocols and company policies during all on-site activities.
  • Adhere to industry standards, local codes, and regulations related to telecommunications installations.

Collaboration:

  • Coordinate with dispatchers, engineers, and other team members to schedule and prioritize service calls.
  • Report complex issues to higher-level technical staff, or escalate when necessary.

Continuous Learning:

  • Stay updated on new technologies, equipment, and service procedures through training and certifications.

Leadman

Chicago Finished Metals
Bridgeview
06.1986 - 07.2007
  • Trained new employees on safety protocols and machinery use.
  • Implemented quality control measures during production runs.
  • Trained team members in best practices and company standards.
  • Provided technical guidance to crew members when needed.
  • Managed a team of 8 workers to complete tasks in an efficient manner.
  • Operated Various Sections of Coating Line
  • Forklift Experience
  • Overhead Bridge Crane Experience 20 Ton
  • Waste Water Treament
  • Quality Control

Education

High School Diploma -

Eisenhower
Blue Island, IL
05-1984

Skills

  • Equipment installation
  • Telecommunications configuration
  • Signal testing
  • Service documentation
  • Compliance adherence
  • Customer relationship management
  • Fiber Optic Repair
  • Ladder safety
  • Customer service experience
  • Excellent troubleshooting proficiency
  • Wireless networking
  • Instructing customers
  • Network troubleshooting
  • Educating customers
  • Diagnosing issues
  • Safety awareness
  • Equipment safety
  • Electrical wiring
  • Cable installation
  • State of Illinois K license certified for wastewater treatment
  • Overhead bridge crane experience

Timeline

Premise Technician

AT&T
01.2008 - Current

Leadman

Chicago Finished Metals
06.1986 - 07.2007

High School Diploma -

Eisenhower
Robert Hayes