Robert Harrier
Bismarck
Summary
Professional and reliable transportation leader with proven track record in managing and guiding teams. Skilled in route planning, safety protocols, and performance optimization. Known for effective communication, adaptability, and results-driven approach. Consistently fosters collaborative environment to meet and exceed operational goals.
Overview
14
14
years of professional experience
Work History
Driver Supervisor
W&H Family Transportation, LLC.
12.2021 - Current
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
Delivery Driver
Cardinal Logistics Management Corporation
04.2020 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
D&M Powell, Inc
04.2015 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Drain Technician
Roto-Rooter
07.2019 - 04.2020
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Transported materials and tools to job site and accounted for tools.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Explained features and benefits of solution to obtain agreement for services before performing work.
- Provided exceptional customer service while resolving urgent drainage issues in residential and commercial properties.
- Streamlined work processes by consistently maintaining an organized inventory of tools and equipment.
- Effectively managed time and resources while juggling multiple projects simultaneously, ensuring timely completion of tasks without compromising quality.
Delivery Driver
National Way Inc
09.2014 - 04.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Office Manager
Christian Brothers Construction
03.2011 - 08.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
EMT-B
Danville Area Community College
Danville, IL04.2009
GED
Danville Area Community College
Danville, IL04.2007
Skills
Microsoft Office, Excel, PowerPoint, Word, Teams
Intuit Quickbooks, Google Drive, Zoom Meetings
References
Doris Pundt
217-304-6063
Michael Connelly
217-799-2772
Timeline
Driver Supervisor
W&H Family Transportation, LLC.
12.2021 - Current
Delivery Driver
Cardinal Logistics Management Corporation
04.2020 - 12.2021
Drain Technician
Roto-Rooter
07.2019 - 04.2020
Delivery Driver
D&M Powell, Inc
04.2015 - 12.2021
Delivery Driver
National Way Inc
09.2014 - 04.2015
Office Manager
Christian Brothers Construction
03.2011 - 08.2014
EMT-B
Danville Area Community College
GED
Danville Area Community College
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