Robert Childress
Chicago
Summary
Dynamic leader with proven expertise in team leadership and time management, honed at Shake Shack and KFC. Excelled in enhancing customer satisfaction and maintaining high standards of food safety. Demonstrated ability to motivate employees, ensuring efficient service delivery and resolving disputes promptly. Skilled in decision-making, with a focus on achieving significant improvements in service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Exempt Manager
Shake Shack
05.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cook
KFC
02.2012 - 05.2015
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Richard T Crane
Chicago, IL05-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- Illinois basset
- Food handler manager certificate
- "Shift Up" certification of completion
Experience
Shake Shack Team Member:
- Collaborating with coworkers to ensure smooth operations
- Showing reliability, punctuality and dedication to quality service
NSO Trainer:
- Balancing multiple task during high volume hours
- Training and developing new hires
- Sharing my experience to help motivate new team members
Shift Manager:
- Guiding and motivating team members during shifts
- Ensuring positive guest experience
- Coaching and developing team members
Exempt Manager:
- Over seeing daily operations
- Implementing company policy
- Managing scheduling to optimize productivity and labor cost
- Ensuring compliance and safety
- Managing inventory and supply ordering
Timeline
Exempt Manager
Shake Shack
05.2015 - Current
Cook
KFC
02.2012 - 05.2015
High School Diploma -
Richard T Crane
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