Manager
Workplace Services
- Operations services such as facilities management, security, repairs and maintenance, space utilization (hoteling, lockers), mail/print/supplies, event planning, records management, consumables management, third party vendor management/co-ordination
- Stakeholder management and reporting - occupancy reporting and analysis for stakeholders, regular engagement with key segment leads to ensure workplace concerns are being met and that staff are communicated regularly to
- Budgeting and financial analysis for Chicago operations with proven understanding and strengths in managing, creating and maintaining budgets and performing analysis, reforecasting and benchmarking where needed
- You will manage and coach Workplace Experience staff, as well as a number of external vendors
- This role requires the ability to collaborate effectively on a peer basis with many corporate functions - including Global Real Estate (GRE), Information Technology Group (ITG), Human Resources (HR), Finance, Marketing - as well as FTI's diverse range of consulting practice groups
- Team Management and Development Manage, train, and motivate Workplace Experience and/or vendor staff to exceed expectations and deliver excellence across the suite of services within our portfolio
- Design and help implement guidelines, best practices, and standards for cross-functional service teams
- Responsible for Talent Management needs of staff, including recruitment, training, development, employee relations, performance management and compensation
- Workplace services Oversight of the Following Services/Functions: Conference room management and catering - including Board/Executive committee meetings
- Smart working/hoteling standards throughout the office and ensure staff are following guidelines and protocols
- Colleague/visitor reception and guest services
- New hire onboarding - greet, ID badge, Condeco setup, office tours, general questions
- Condeco/seating - facilitate troubleshooting, assist in problem resolution
- Pantry/lounge service - order food, beverage, and supplies; restock, maintain readiness and cleanliness
- Office supplies - order office supplies, maintain readiness and cleanliness
- Facilities management - coordinate repairs, maintenance and deliveries with building and all vendors
- Print production and mail/courier services
- Hospitality and Event Management Oversee assignment, set-up, and usage of conference rooms
- Track and monitor conference room usage, perform data and trend analysis, provide status updates of on-site logistics, coordinate daily revisions, and manage workflow to service groups
- Oversee/spot-check overall appearance, cleanliness, and accuracy of set-up configuration, F&B, AV/Technology within the conference rooms to ensure internal client needs and departmental standards are met
- Oversee team to plan meetings and events (onsite and externally) to support business and workplace experience objectives
- Examples include: segment meetings/events, executive meetings/town halls, colleague engagement events such as holiday and promotion/recognition events, as well as recruiting and client events
- Space Optimization, Property and Operations Management Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience
- Observe floor operations and user behaviours to suggest strategic changes to enhance the workplace experience
- Ensure space optimization practices, tools and processes are updated and operating accurately, conduct quality assurance checks
- Effectively solve space related conflicts to ensure an elevated user experience
- Serve as escalation point for service delivery breakdowns, issues, colleague feedback
- Resolve issues and ensure follow through, engaging leadership when necessary
- Foster and maintain relationships with external vendors/service providers
- Engage and manage work provided by a variety of external vendors for workplace and facilities services
- Identify required office maintenance and upgrades, budget and implement as such
- Identify opportunities to implement processes, projects, programs that reduce short and long-term operating costs
- Develop emergency evacuation team and plan in conjunction with landlord property management team and FTI's Health & Safety team
