Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rob Benson

Geneva

Summary

My goal is to lead a large, diverse team—fostering a culture of accountability and growth.

Results-oriented Home Services Manager with over 15 years of leadership experience at Best Buy. Successfully scaled teams by 200%, reduced controllable loss to the lowest in the company, and increased Services sales by 50%. Expert in operational strategy, customer service improvement, and training facilitation. Proven ability to lead cross-functional teams, and drive performance across multi-state regions.

Overview

17
17
years of professional experience

Work History

Home Service Experience Manager

Best Buy
01.2019 - Current
  • Lead 6 Assistant Managers and 100 hourly employees across IL, Indiana, and WI.
  • Improved customer satisfaction through training Team on de-escalation techniques and survey response management.
  • Accountable for service labor fulfillment across 20 stores in a multi-unit environment.
  • Coordinated large-scale operations across markets, leveraging partners when needed.
  • Facilitated on-boarding, development, and training for leadership and staff.
  • Collaborated with teams to improve customer feedback processes.
  • Developed training programs for staff to enhance service quality.

Appliance Repair Manager

Best Buy
01.2014 - 01.2019
  • Achieved 200% growth in Illinois and Indiana markets by scaling team from 10 to over 30 technicians.
  • Trained and mentored technicians on repair processes and customer service standards.
  • Developed training materials and facilitated quarterly sessions to enhance technician skills.
  • Reduced controllable loss by 64% per order, setting a company record through staff training.
  • Established development rhythm to support individual skill enhancement and personal goals.

Home Theater Installation & PC Repair Manager

Best Buy
01.2009 - 01.2014
  • Led the team to achieve a 50% increase in service sales through targeted strategies.
  • Managed 25 employees in installation and repair services, enhancing team performance.
  • Created and facilitated quarterly training content to develop employees' skills.
  • Optimized technician schedules to improve resource allocation.
  • Collaborated with staff to identify process improvement opportunities for increased efficiency.

Education

High School Graduate - General Studies

Columbia Central High School
Brooklyn, MI
01.2025

Business management -

Jackson Community College
Jackson, MI

Skills

  • Microsoft Excel and PowerPoint
  • Cross-functional leadership
  • Content training and facilitation
  • Operational efficiency
  • Project management
  • Training and development
  • Performance evaluation and tracking
  • Business analysis and reporting
  • Customer service excellence
  • Service strategy development

Affiliations

  • Hiking
  • Reading
  • Travel

Timeline

Home Service Experience Manager

Best Buy
01.2019 - Current

Appliance Repair Manager

Best Buy
01.2014 - 01.2019

Home Theater Installation & PC Repair Manager

Best Buy
01.2009 - 01.2014

High School Graduate - General Studies

Columbia Central High School

Business management -

Jackson Community College

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Rob Benson