Rivka Alexander
Modiin-Maccabim-Reut
Summary
Versatile and results-driven content operations leader with extensive experience overseeing editorial teams, automating large-scale content workflows, and driving cross-functional collaboration. Proven ability to reduce costs dramatically through process automation and AI integration while maintaining high-quality standards. Strong communicator with a hands-on leadership style and a track record of delivering measurable impact.
Overview
8
8
years of professional experience
Work History
Head of Reviews
PeerSpot
06.2024 - Current
- Oversaw the full reviews operation, including lead intake, call center workflows, editing pipeline, AI-assisted content generation, and final publication.
- Reduced monthly editing costs from $39,000 to $1,800 by streamlining processes and leveraging automation.
- Managed cross-functional coordination between the Reviews department and Customer Support, ensuring consistent delivery standards and SLAs.
- Played a key role in PeerSpot’s strategic partnership with AWS by aligning internal review processes with partner expectations.
- Reported directly to the CEO, providing strategic insights and operational updates.
Editing Team Lead
PeerSpot
02.2023 - 06.2024
- Supervised daily editorial operations across internal and external teams, including freelancers and agency contributors.
- Maintained consistent editorial quality by implementing review checklists, feedback loops, and training sessions.
- Supported scaling of the content pipeline by optimizing workflows and managing team capacity effectively.
- Ensured all published materials adhered to brand tone, accuracy, and structure guidelines.
Content Development Team Lead
PeerSpot
01.2018 - 02.2023
- Led a hybrid team of in-house, freelance, and agency editors, ensuring smooth collaboration and high-quality content delivery.
- Oversaw editorial budgeting and resource allocation to meet productivity goals within financial constraints.
- Enforced editorial guidelines and quality standards across all published content to align with company voice and expectations.
- Collaborated with other departments to ensure review content supported strategic business goals.
Content Writer
iMonty
08.2017 - 01.2018
- Researched and wrote original articles focused on health and wellness topics.
- Adapted writing style to fit various digital formats and target audiences.
- Collaborated with the editorial team to meet deadlines and optimize content for clarity and engagement.
Education
B.A. - English Literature
Bar-Ilan University
Ramat Gan, Israel01.2015
Skills
- Tools & Platforms: ChatGPT (AI process automation), Salesforce, Trello, Asana, Google Workspace,
- Professional Skills: Team leadership, Cross-functional collaboration, Process automation, Project management, Editorial operations, Workflow optimization
- Expertise Areas: Budget management and cost reduction, Content quality assurance, Scalable content production, Vendor coordination, Remote team management
Accomplishments
- Reduced annual editing budget from $468,000 to $5,400 by optimizing workflows and adopting AI-based editing solutions.
- Fully automated PeerSpot’s human transcription and editing process using AI tools, eliminating manual overhead while maintaining quality.
- Cut transcription costs from $250,000/year to $44/month, achieving a cost reduction of over 99%.
- Scaled content operations without increasing headcount, demonstrating operational efficiency and strategic automation.
Timeline
Head of Reviews
PeerSpot
06.2024 - Current
Editing Team Lead
PeerSpot
02.2023 - 06.2024
Content Development Team Lead
PeerSpot
01.2018 - 02.2023
Content Writer
iMonty
08.2017 - 01.2018
B.A. - English Literature
Bar-Ilan University
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