Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Timeline
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RITA EHIAWEY

Chicago,IL

Summary

Dynamic leader with a proven track record at HOMECARE SERVICES OF ILLINOIS, adept in Microsoft Office and excelling in customer service. Spearheaded office efficiency improvements and enhanced team morale, demonstrating exceptional organizational skills and leadership. Achieved significant operational excellence, fostering a culture of problem-solving and attention to detail.

Overview

9
9
years of professional experience

Work History

Business Office Manager

HOMECARE SERVICES OF ILLINOIS
11.2023 - 12.2024
  • Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Assistant Business Office Manager

HOMECARE SERVICES OF ILLINOIS
01.2023 - 11.2023
  • Assisted the BOM in managing and organizing functions and oversaw daily operations of the office with employees.
  • Updated reports, managed accounts, and generated reports for the company's database.
  • Processed weekly time sheets to report employee's earnings for payroll disbursement.
  • Prepared facility vouchers and expenses
  • Developed standards and promoted activities to enhance operational procedures.

CAREGIVING

HOMECARE SERVICES ILLINOIS
10.2022 - 12.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.

Teaching Assistant

Kwame Nkrumah University of Science and Technology, KNUST
08.2019 - 07.2022
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Completed daily reports on attendance and disciplinary performance.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Handled class records for attendance, assignment grades and course participation scores.

Registration Representative

Queens University, Belfast
10.2017 - 12.2018
  • Provided thorough information about admissions policies, financial requirements, and check-in procedures.
  • Organized, checked, and submitted all related paperwork.
  • Collected demographic and insurance information from patients.
  • Welcomed as many students academically, directing them to appropriate departments within the facility and coordinating assistance with transportation.
  • Updated patient contact information to support accurate electronic medical records.

Senior Administrative Assistant

Jumia
01.2016 - 09.2017
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Coordinated office activities and public events.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Kept files and records in content management systems

Education

Master of Arts - Conflict Management

Queens University, Belfast
Belfast, Northern Ireland
12-2018

Bachelor of Arts - Sociology

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
07-2016

Skills

  • Microsoft Office
  • Customer Service
  • Management
  • Attention to detail
  • Communication
  • Leadership
  • Problem-Solving
  • Organizational Skills
  • Time Management
  • Staff training and development
  • Document management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Software

Project Management Software, PIQNIC

Timeline

Business Office Manager

HOMECARE SERVICES OF ILLINOIS
11.2023 - 12.2024

Assistant Business Office Manager

HOMECARE SERVICES OF ILLINOIS
01.2023 - 11.2023

CAREGIVING

HOMECARE SERVICES ILLINOIS
10.2022 - 12.2022

Teaching Assistant

Kwame Nkrumah University of Science and Technology, KNUST
08.2019 - 07.2022

Registration Representative

Queens University, Belfast
10.2017 - 12.2018

Senior Administrative Assistant

Jumia
01.2016 - 09.2017

Master of Arts - Conflict Management

Queens University, Belfast

Bachelor of Arts - Sociology

Kwame Nkrumah University of Science And Technology

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RITA EHIAWEY