Dynamic franchise owner with proven success at 7-Eleven, enhancing profitability through strategic operations management and effective brand compliance. Skilled in sales strategy development and fostering franchise relations, I excel in cultivating high-performing teams and driving customer engagement, resulting in increased loyalty and market presence.
Overview
23
23
years of professional experience
Work History
Franchise Owner
7-Eleven Convenience Store
07.2013 - 11.2024
Developed and implemented operational strategies to enhance franchise performance and profitability.
Managed staff recruitment, training, and performance evaluations to maintain high service standards.
Oversaw daily operations, ensuring compliance with company policies and industry regulations.
Analyzed financial reports to identify trends and inform decision-making for business growth.
Cultivated relationships with suppliers to negotiate favorable terms and improve inventory management.
Executed marketing initiatives to drive customer engagement and increase brand visibility within the community.
Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
Managed labor, inventory and overhead costs effectively to maintain business profitability.
Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
Store Manager
Shree Raj LLC
03.2002 - 04.2012
Assisted in inventory management and stock replenishment processes.
Supported team in maintaining store cleanliness and organization standards.
Engaged with customers to ensure a positive shopping experience.
Learned point-of-sale (POS) systems for efficient transaction processing.
Adapted to changing retail environments and customer needs quickly.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Store Manager
4 Dave Corporation
06.2003 - 10.2005
Collaborated with staff to implement daily operational tasks effectively.
Participated in training sessions to enhance product knowledge and service skills.
Contributed to visual merchandising efforts to promote merchandise effectively.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales by creating innovative visual merchandising displays and store layouts.