Summary
Overview
Work History
Education
Skills
Timeline
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Riley Velloff

Chicago

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, customer communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

4
4
years of professional experience

Work History

Account Manager

Young Surgical Solutions
07.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Carrier Sales Specialist

MoLo Solutions LLC
10.2022 - Current
  • Developed relationships within MoLo's carrier base through cold calling, warm lead referral, and email marketing to facilitate long lasting business relationships.
  • Utilized and became proficient with Salesforce technology, as well as MoLo's in house technology platform to research, identify, negotiate, and sell to MoLo's client base - as well as a new client base I built for myself.
  • Negotiated contracts with carriers for best possible rates for shipping services.
  • Built strong, professional relationships through identification of client needs, which increased my overall sales and opportunities.
  • Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.

Physical Therapist Assistant

Alton Physical Therapy
05.2022 - 10.2022
  • Collaborated with PT to assist in assessment and modifications to plan of care.
  • Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
  • Answered questions from patients about proper form when performing exercise routines at home.
  • Observed patients closely for any changes in symptoms or behavior that may require further evaluation or intervention by the Physical Therapist.

Pro Shop Manager

Spencer T Olin Golf Course
05.2021 - 09.2022
  • Maintained accurate records for all transactions including cash register receipts, credit card payments, product returns and exchanges.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Performed daily opening and closing duties including setting up registers with necessary supplies, balancing tills at end of shift, counting money in safe deposit box.

Education

Bachelor of Science - Exercise Science

University of Mississippi
University, MS
05-2022

High School Diploma -

Marquette Catholic High Schoolk
05-2018

Skills

  • Proficient in cold calling cales techniques
  • Relationship building
  • Negotiation tactics
  • Account management
  • Educated talk track for building trusting relationships
  • Skilled in sales research for targeting new leads
  • Maintenance of existing relationships with clients
  • Experience with adding new leads to an already existing book of business
  • Cost Reduction
  • Service Sales
  • Customer relationships

Timeline

Account Manager

Young Surgical Solutions
07.2024 - Current

Carrier Sales Specialist

MoLo Solutions LLC
10.2022 - Current

Physical Therapist Assistant

Alton Physical Therapy
05.2022 - 10.2022

Pro Shop Manager

Spencer T Olin Golf Course
05.2021 - 09.2022

High School Diploma -

Marquette Catholic High Schoolk

Bachelor of Science - Exercise Science

University of Mississippi

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