Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riley Shaffrey

North Aurora

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

CraftUrban
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Payroll Administrator

Environmental Resources INC. 2
11.2019 - 06.2023
  • Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.

Education

No Degree - Scene Study

Acting Studio Chicago
Chicago, IL

High School Diploma -

Oswego East High School
Oswego, IL
08-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Payroll administration
  • Meeting deadlines
  • Spreadsheet creation
  • Proficient in Outlook
  • Employee file maintenance
  • Telephone and email etiquette
  • Analytical skills
  • New employee processing

Certification

  • Illinois Driver's License
  • Illinois BASSET

Timeline

Server

CraftUrban
06.2023 - Current

Payroll Administrator

Environmental Resources INC. 2
11.2019 - 06.2023

No Degree - Scene Study

Acting Studio Chicago

High School Diploma -

Oswego East High School

Similar Profiles

CREATE PROFILE
Riley Shaffrey