Riley Ann
Buffalo Wild Wings
Huntley
1
Certification
4
years of professional experience
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Work History
Server Trainer
2 Years 2 Months- Modelled high-quality, efficient service to inspire team members.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers warmly at the entrance and provided friendly service to professionally handle every need.
- Conducted training for employees in customer service, food safety, and performance standards.
- Ensured compliance with health and safety regulations during training sessions.
Server
1 Year 8 Months- Restocked supplies, ice, trays, and delivery bags during slow periods to ensure readiness for busy service.
- Explained menu items and recommended options for food allergy concerns to enhance customer dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Fostered loyalty among regular customers by providing personalized service and attentiveness to their needs.
- Implemented upselling techniques to enhance dining experience and increase overall sales revenue.
- Mentored junior team members, fostering skills development and promoting teamwork within the restaurant.
Sales Associate
1 Year 1 Month- Organized racks and shelves to enhance store visual appeal, engage customers, and promote merchandise effectively.
- Engaged with customers to foster rapport and encourage loyalty through personalized service.
- Maintained calm demeanor while resolving customer issues in busy, high-stress situations to ensure positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
1 Year 1 Month- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier/chef
4 Months- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
Bachelor of Science - Management, Promotion, Sales
Associate's degree - Arts
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
High volume dining
Team collaboration
Guest relations management
Certification
- TV-10, Filmmaker - January 2025- May 2025
Timeline
Server
Buffalo Wild Wings
09.2024 - 05.2026Read More
Server Trainer
Buffalo Wild Wings
03.2024 - 05.2026Read More
Sales Associate
Orangetheory Fitness
06.2023 - 07.2024Read More
Sales Associate
Express Algonquin
05.2022 - 06.2023Read More
Cashier/chef
The Algonquin Sub Shop
12.2021 - 04.2022Read More
McHenry County College
Associate's degree from Arts
Read More
Illinois State
Bachelor of Science from Management, Promotion, Sales
Read More