Riley Policht
Grayslake
Summary
Senior at Illinois State University studying Marketing with a focus in Professional Sales. Casualty Claims Intern at The Hanover Insurance Group with experience in client communication, problem solving, and working in fast-paced environments.
Passionate about sales, relationship building, and creating meaningful connections with people. Driven by strong communication, negotiation, and problem-solving skills. Strong interest in business development, client relations, and helping organizations grow through lasting partnerships.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Casualty Claims Intern
The Hanover Insurance Group
Itasca
06.2026 - Current
- Collaborated with claims professionals across multiple casualty departments to develop a comprehensive understanding of end-to-end claims operations, workflows, and insurance best practices.
- Utilized Microsoft Excel to organize, analyze, and maintain claims-related data, supporting operational efficiency and informed business decisions.
- Demonstrated strong collaboration and professionalism by supporting peers on projects, building cross-functional relationships, and successfully contributing in a full-time corporate environment.
- Partnered with fellow interns to develop and present a business case for a grant benefiting a local nonprofit organization, demonstrating strategic thinking, teamwork, and community engagement.
Manager
Rocket Axe
Normal
04.2026 - Current
- Promoted to Manager in recognition of strong leadership, reliability, and operational performance.
- Collaborate with ownership to manage staffing needs, resolve scheduling conflicts, and support business operations.
- Coordinate staff scheduling and shift coverage to ensure efficient daily operations and consistent customer service.
- Oversee facility maintenance, equipment inspections, and board replacements to maintain a safe, high-quality guest experience.
Axe Throwing Coach
Rocket Axe
Bloomington
09.2024 - 04.2026
- Delivered engaging axe-throwing instruction while enforcing safety standards for hundreds of guests in a fast-paced entertainment environment.
- Managed daily operations, overseeing facility setup, teardown, and equipment maintenance to uphold safety and operational standards.
- Cultivated strong customer relationships through exceptional service, enhancing overall guest satisfaction and experience.
- Collaborated with team members to streamline operations during high-volume events, ensuring seamless guest experiences.
Intern, Maintenance Technician
Young America reality
Normal
06.2025 - 08.2025
- Supported property maintenance projects to ensure timely completion and quality standards
- Developed problem-solving skills through hands-on projects
- Conducted routine inspections of maintenance equipment and systems.
- Maintained accurate records of maintenance tasks and inventory supplies.
Head Coach
Rams Baseball Club
Grayslake
05.2024 - 08.2024
- Coached and mentored 15U travel baseball team, enhancing players' skills and personal development
- Developed strong relationships with players and families, cultivating a supportive team culture
- Displayed professionalism in team interactions, patience, and leadership in competitive environment
Education
Bachelor of Science - Marketing-Professional Sales
Illinois State University
Normal, Illinois 08.2023 - 07.2026
Skills
- Microsoft Excel
- Customer Service
- Relationship Management
- Consultative Selling
- Strategic Communication
- Conflict Resolution
- Leadership
Service Interests - Service
- Snu-Fest
- Youth Baseball Camp
- PADS
Leadership Experience
Sigma Nu Fraternity, Normal, IL, Recruitment Chairman, 11/24, Present, Led recruitment strategy and events for the fraternity, increasing new member engagement, Coordinated with executive board to plan and execute recruitment campaigns
Timeline
Casualty Claims Intern
The Hanover Insurance Group
06.2026 - Current
Manager
Rocket Axe
04.2026 - Current
Intern, Maintenance Technician
Young America reality
06.2025 - 08.2025
Axe Throwing Coach
Rocket Axe
09.2024 - 04.2026
Head Coach
Rams Baseball Club
05.2024 - 08.2024
Bachelor of Science - Marketing-Professional Sales
Illinois State University
08.2023 - 07.2026