Riley Madix

Bloomington

Summary

Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.

Overview

years of professional experience

Certification

Work History

Claims Specialist Total Loss (P5)

State Farm Insurance

Bloomington, IL

01.2025 - Current

Promoted within 6 months based on strong performance and consistent achievement of customer service satisfactory and operational metrics (consistently ranked as a top performer on my team).
Apply analytical problem solving skills to conduct thorough research and investigation of claims to assess validity, damages, and potential financial implications.
Assisted in training new team members on claims procedures and software tools.
Showing initiative by leading meetings in my section to share knowledge and identifying key takeaways.

Automation Robot Programmer

Rivian Automotive

Normal, IL

12.2022 - 01.2025

Promoted to level II within 6 months of hire date, based on technical performance.
Monitored and optimized automated paint production systems (ABB robotics) to support vehicle manufacturing operations.
Designed and developed a custom app that collected production data and automatically populated a spreadsheet used by engineers. The engineers could then monitor PSI measurements and key process metrics. This improved data visibility and operational decisions.
Collaborated with engineering teams to integrate automated solutions, supporting strategic project objectives. While training staff on robotic usage.

Quality Control Inspector

Rivian

Normal, IL

05.2022 - 12.2022

Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
Reported any kind of defects spotted on vehicles, repoted data through a system called Sharepoint.
Utilized precision measuring tools to verify product specifications and identify defects.
Documented inspection results and reported non-conformance issues to relevant departments.
Collaborated with production teams to implement corrective actions for quality improvements.

Education

Psychology

Western Illinois University

Macomb, IL

05-2022

Skills

Special Projects and skills

Rivian automotive projects:

Created apps from scratch using the software: sharepoint, RobView, robot studio, and google apps Colleagues would use this app for daily check-ins by measuring PSI levels, temperature, and viscosity This data would then be sent to engineers to make a proactive operational decision
Assisted with programming the R2 rocker-panel which had launched in May 2026

State Farm Insurance Projects:

Assisted with sitting in on meetings with CCC and IAA to gain knowledge and present to my section about key-takeaways
Training new hires and sitting side-by-side to train and help colleagues