Riley Hankins
Granite City
Summary
Driven and results-oriented professional with experience at Target Corporation, excelling in customer service and technical support. Demonstrated ability to enhance customer satisfaction and manage inventory effectively, showcasing strong product knowledge and teamwork. Recognized for exceptional sales expertise and a proactive approach to learning and development.
Overview
14
14
years of professional experience
Work History
Target Tech Team Member
Target Corporation
Edwardsville
09.2010 - Current
- Help provide troubleshooting for Consumer Cellular guest and active new service lines for them
- Provide exceptional customer service by assisting with technology-related inquiries, educating customers on product features, and offering solutions to enhance their overall experience.
- Stay up to date with the latest tech products to provide accurate information to customers.
- Manage inventory levels, conduct regular audits, and coordinate with vendors to ensure the availability of the latest tech products for customers.
- Train new team members on company policies, procedures, and technical skills to enhance overall team efficiency.
- Recognized for consistently achieving high customer satisfaction scores through effective communication and problem resolution.
- Manage the revisions of the entertainment department.
- Bike builder for the store.
- Answered phone calls regarding inquiries about products or services.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Press Release Intern
SIU system of Office of Community Engagement
Edwardsville
02.2024 - 07.2024
- Organized client meetings to provide project updates.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the stories the organization wanted to share.
Education
Bachelor of Arts - Mass Communication Advertising
Southern Illinois University of Edwardsville
Edwardsville, IL12-2024
Skills
- Sales expertise
- Product knowledge
- Clear communication
- Results-Driven Goal Management
- Customer service
- Technical support
- Teamwork and collaboration
- Willingness to learn
- Attention to detail
- Effective Workspace Management
Timeline
Press Release Intern
SIU system of Office of Community Engagement
02.2024 - 07.2024
Target Tech Team Member
Target Corporation
09.2010 - Current
Bachelor of Arts - Mass Communication Advertising
Southern Illinois University of Edwardsville
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