Summary
Overview
Work History
Education
Skills
Timeline
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RILEY DOANE

Arlington Heights

Summary

Hardworking leader with plentiful years of providing exceptional services to patrons and leading inclusive, driven, and successful spaces. Passionate about delivering high-levels of service and maintaining a safe, well-organized, and positive working environment.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

STARBUCKS
11.2020 - Current
  • Operated cash register, collected payments and provided accurate change
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.Greeted guests with pleasant smile and superior customer service while maintaining a calm demeanor during high-volume periods and special events
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Memorized official and off-menu coffee and tea preparations
  • Described menu items to customers and suggested products based on stated preferences
  • Maintained highest standards of conduct and service to support company reputation
  • Monitored cafe for seating availability, safety and wellbeing of guests
  • Checked temperatures of freezers, refrigerators and heating equipment
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

Color Guard Technician

Stevenson High School
02.2022 - 02.2023
  • Maintained proper equipment care, ensuring the longevity and optimal functionality of flags, rifles, and sabers.
  • Attended workshops for skill development, refining personal abilities while also acquiring new techniques to share with students.
  • Developed leadership qualities through active participation in team decision-making processes and project spearheading roles within the ensemble group.
  • Achieved high scores at regional competitions through dedication and rigorous rehearsal sessions.
  • Enhanced team performance by developing and implementing precise choreography routines.
  • Supported an inclusive team atmosphere that embraced diversity among its members both on-ensemble culture-wise as well as skillwise.
  • Assisted in the recruitment of new members by showcasing the benefits of color guard participation at school events.
  • Implemented effective warm-up exercises to minimize injury risks during practices and performances.

Beauty Advisor

ULTA BEAUTY INC.
11.2020 - 09.2021
  • Finalized purchases and processed payments
  • Displayed merchandise to present visually appealing arrangements that drive sales
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
  • Frequently performed many operational tasks such as detailed audits on inventory, building planograms, processing shipments, etc
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers
  • Evaluated customer skin to determine unique conditions and skin type
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
  • Scheduled appointments for customers using internal software system.

Winter Guard Coach

MCHENRY HIGH SCHOOL DISTRICT
12.2019 - 02.2020
  • Organized and scheduled spaces for rehearsals
  • Ran rehearsals consisting of leading stretching, teaching a wide range of difficulty through technical training, and teaching and cleaning choreography
  • Coordinated multiple performances in different spaces
  • Budgeted and expenses including the intake of dues and purchasing costumes, makeup, and equipment
  • Communicated with students to create an adequate schedule that acknowledged-and worked around-other extracurriculars creating an inclusive and welcoming environment.

Education

HIGH SCHOOL DIPLOMA -

McHenry High School
McHenry, IL

Skills

  • Staff Management
  • Customer-Oriented
  • Training and mentoring
  • Cash handling expertise
  • Inventory control and record keeping
  • Positive Attitude

Timeline

Color Guard Technician

Stevenson High School
02.2022 - 02.2023

Shift Supervisor

STARBUCKS
11.2020 - Current

Beauty Advisor

ULTA BEAUTY INC.
11.2020 - 09.2021

Winter Guard Coach

MCHENRY HIGH SCHOOL DISTRICT
12.2019 - 02.2020

HIGH SCHOOL DIPLOMA -

McHenry High School

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RILEY DOANE