Riley Collins
Elgin
Summary
Dynamic and results-oriented associate with a proven track record at Walmart Co., L Brands, Hamra Enterprises, and Inspire Brands, enhancing customer satisfaction and streamlining operations. Excelled in merchandise handling and customer service, boosting sales through strategic marketing and effective team collaboration. Skilled in payment processing and problem-solving, adept at fostering positive relationships and driving brand loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freezer Cooler, Backroom, Freight Flow Associate
Walmart Corporation
08.2024 - Current
- Analyzed data trends to support strategic decision-making and improve operational efficiency.
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Developed and maintained project documentation to ensure consistency and accuracy across initiatives.
- Facilitated training sessions for new staff, fostering knowledge transfer and team collaboration.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Crown Stand Up Forklift Certification est. Nov. 2024.
- Crown Electric Pallet Jack Certification est. May 2024.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Completed planograms in a time efficient manner.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Liquidation Return Center experience est Nov. 2024
Shipment Associate
L Brands
12.2021 - 08.2022
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Participated in team meetings, providing insights to improve operations.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Performed market analysis and research activities to evaluate competitive conditions.
- Created effective marketing plans to increase sales and profits.
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
- Learned about new products and promotions, staying up-to-date on industry trends to provide informed recommendations to customers
- Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration.
- Contributed to positive brand image by upholding company policies and procedures.
- Maintained professional, positive attitude, contributing to productive work environment.
- Learned and applied new skills and procedures readily, adapting to changing work environments.
- Assisted with inventory management by processing deliveries, conducting stock checks, and maintaining accurate stock levels.
- Arranged merchandise with signage and appealing displays to encourage customer sales.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Cleaned shelves, counters, and tables.
- Arranged and display merchandise to promote sales.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Inventoried stock and requisitioned new inventory.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Watched for and recognized security risks and thefts.
Cashier at Wendy’s
Hamra Enterprises
09.2019 - 08.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Greeted and informed customers of products, fostering positive store experiences.
- Processed customer orders and ensured the accuracy of their purchases.
- Enforced store safety and cleanliness standards, reducing hazards.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Supported other departments within the store by providing assistance when needed.
- Maintained inventory and store visual presentation to meet customer needs.
- Monitored customer traffic and proactively addressed potential issues.
Cashier at Arby’s
Inspire Brands
11.2018 - 10.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Retail Sales Associate
A’Gaci
11.2018 - 01.2019
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Delivered exceptional customer service to guests.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Located merchandise on racks or shelves and delivered to customers.
- Maintained a clean and organized store environment that met all safety standards.
- Utilized problem solving techniques for difficult transactions or returns.
- Explained products and services to help customers make informed decisions.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
Education
High School Diploma -
Elgin High School
Elgin, IL05.2021
Skills
- Staff Support
- Team Collaboration
- Written Communication
- Leadership qualities
- Customer interaction
- Workplace safety
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Record and File Management
- Policy Implementation
- Program Support
- Problem-solving abilities
- Issue Resolution
- Order Management
- Brand Promotion
- Sales expertise
- Merchandise Receiving and Handling
- Analytical Thinking
- Strategy Development
- Product Inspection
- Performance Evaluations
- Flexible Schedule
- Payment Processing
- Multitasking
- Decision-Making
- Store Organization
- Excellent Communication
- Cash Drawer Management
- Oral communication
- New hire training
- Order fulfillment
- Inventory management
- Product merchandising
- Strategy development
- Forklift operation
- Shipment processing
- Problem-solving
- Multitasking and organization
- Electric Pallet Jack operation
- Verbal and written communication
- Conflict resolution
- Vendor management
- Teamwork and collaboration
Certification
- Crown Stand Up Forklift, Walmart Co. - November 2024
- Crown Electric Pallet Jack, Walmart Co. - May 2025
Timeline
Freezer Cooler, Backroom, Freight Flow Associate
Walmart Corporation
08.2024 - Current
Shipment Associate
L Brands
12.2021 - 08.2022
Cashier at Wendy’s
Hamra Enterprises
09.2019 - 08.2020
Cashier at Arby’s
Inspire Brands
11.2018 - 10.2019
Retail Sales Associate
A’Gaci
11.2018 - 01.2019
High School Diploma -
Elgin High School