Riley Annis
Schaumburg
Summary
I am reliable, consistent, and quick on my feet. Any skills I don't have I will learn and any skills I do have I will hone. With my managerial experience and highly developed interpersonal skills, I would be a valuable addition to any team as I deeply value quality assurance and human connection.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Algonquin, IL
01.2021 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members, enhancing their skills and integration into the team.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Ensured compliance with health and safety standards, maintaining a safe work environment for staff and customers.
- Resolved customer issues promptly, fostering positive relationships and enhancing overall satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
No Degree - Social Work
Arizona State University
Tempe, AZ05-2028
Skills
- Staff management
- Inventory control and record keeping
- Cash handling
- Customer satisfaction
- Team leadership
- Customer management
- Conflict resolution
- Fast-paced multitasking
- Policy training
Certification
Illinois Basset Certification
Food Handler's Certificate
Food Safety Certificate
Timeline
Shift Supervisor
Starbucks
01.2021 - Current
No Degree - Social Work
Arizona State University