Rigo Ferreira
University Of Chicago Medical Center
Posen
1
Language
8
years of professional experience
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Work History
HR Associate
4 Years 4 Months- First point of contact for HR Support and inquiries
- Improved office efficiency by effectively managing internal communications and correspondence.
- Inputting, updating, and/or retrieving information from various state automated human resource systems.
- Explaining insurance coverage and other benefits to customers and assisting customers in completing enrollment in benefits programs.
- Provide support in resolving issues related to all Medical Center and Ingalls HR programs, policies, and processes, utilizing knowledge base and case management tools to assist employees.
HR Employee Relationship Specialist
6 Months- Delivered exceptional customer service to contractors by leveraging extensive knowledge of assignments and benefits.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Work with the Payroll Services Specialists (PSS) on any follow up needed with the contractor to ensure an accurate payroll process
Police Officer
5 Months- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
Armed Public Safety Officer
1 Year 3 Months- Answered emergency calls for help from employees & patients.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Utilized clear communication and interpersonal skills to build relationships with employees & patients
Education
Masters in Management - Management
- 3.8 GPA
Bachelor of Arts - Criminal Justice
- 3.3 GPA
Skills
Administrative Support
Educational Citing
Customer Relations
Microsoft Office
Employment Data Tracking
HR Database Knowledge
Additional Information
Currently serve as a Police & Fire Commissioner for the Posen Police Department (2019 - Current)
Languages
Spanish
Native or Bilingual
Timeline
HR Associate
University Of Chicago Medical Center
03.2022 - CurrentRead More
HR Employee Relationship Specialist
Populus Group
09.2021 - 03.2022Read More
Police Officer
Lake County Indiana Sheriff's Department
01.2021 - 06.2021Read More
Armed Public Safety Officer
University Of Chicago Ingalls Memorial Hospital
12.2018 - 03.2020Read More
Governors State University
Bachelor of Arts from Criminal Justice
Read More
DePaul University
Masters in Management from Management
Read More