Ricky Diaz
Chicago
Summary
Dynamic banking professional with extensive experience at Fifth Third Bank, excelling in loan processing and fraud prevention. Adept at fostering client relationships and delivering tailored financial solutions. Bilingual in Spanish, I thrive in fast-paced environments, ensuring compliance while enhancing customer satisfaction through effective communication and organized approaches.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker II
Fifth Third Bank
05.2023 - Current
- Ensured compliance with bank policies while executing financial transactions for customers.
- Facilitated communication with clients to gather information essential for loan processing.
- Collaborated with underwriting teams to expedite approvals and resolve outstanding issues.
- Coordinated interdepartmental efforts regarding loan applications, approvals, and rejections.
- Educated clients on loan products and application processes for informed decision-making.
Personal Banker
Fifth Third Bank
Chicago
06.2021 - 05.2023
- Ensured compliance with bank policies and regulatory requirements in all transactions.
- Conducted comprehensive financial needs assessments to generate new business opportunities.
- Maintained current knowledge of fraud prevention regulations, ensuring adherence to applicable laws.
- Recommended loan terms and conditions aligned with client requests and assessed risks.
- Set clear expectations with clients regarding loan processes and outcomes.
- Resolved customer inquiries promptly, providing necessary support throughout lending processes.
CSR
Fifth Third Bank
Chicago
11.2019 - 06.2021
- Ensured strict compliance with company policies while delivering exceptional client service experiences.
- Managed cash transactions with accuracy, implementing security measures to prevent theft or fraud.
- Promoted a positive work environment by encouraging open communication about operational challenges.
- Collaborated with team members to enhance customer service and exceed satisfaction goals.
- Conducted comprehensive needs assessments to provide tailored referrals to internal and external partners.
- Facilitated client referrals based on financial needs, ensuring optimal solutions and satisfaction.
Education
Associate in Arts - Business/Economics
Harold Washington College
Chicago, IL05.2019
Skills
- Proficient in Spanish
- Banking policies and procedures
- Adapts quickly to fast, and changing environments
- Organized and detail-oriented
- Fraud prevention
- Loan processing
- Effective communication
Certification
- Leadership through Social Influence at Northwestern University July 2019
- Global Business Certificate from Kelley School of Business at Indiana University June 2014
Timeline
Personal Banker II
Fifth Third Bank
05.2023 - Current
Personal Banker
Fifth Third Bank
06.2021 - 05.2023
CSR
Fifth Third Bank
11.2019 - 06.2021
Associate in Arts - Business/Economics
Harold Washington College