Ricky Diaz
Chicago
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR
Fifth Third Bank
11.2019 - 06.2021
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Handled cash transactions accurately, maintaining proper security measures to prevent theft or fraud incidents
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Personal Banker
Fifth Third Bank
06.2021 - 05.2023
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
Personal Banker II
Fifth Third Bank
05.2023 - Current
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Facilitated workshops on financial literacy for clients, empowering them with knowledge for better financial decisions.
- Maintained a high level of knowledge about emerging fraud schemes, enabling proactive response to potential threats.
Server/Hostess
BUFFALO WILD WINGS
10.2014 - 08.2016
- Efficiently and accurately processed customer checkout including cash and credit cards.
- Recorded patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Improved customer service satisfaction by attending to customer's every need and tailoring services.
- Checked with customers to ensure their satisfactions and took action when needed if problems arose.
Education
Associate in Arts - Business/Economics
Harold Washington College
Chicago, IL05.2019
Skills
- Proficient in Spanish
- Banking policies and procedures
- Adapts quickly to fast, and changing environments
- Organized and detail-oriented
- Fraud prevention
Certification
- Leadership through Social Influence at Northwestern University July 2019
- Global Business Certificate from Kelley School of Business at Indiana University June 2014
Timeline
Personal Banker II
Fifth Third Bank
05.2023 - Current
Personal Banker
Fifth Third Bank
06.2021 - 05.2023
CSR
Fifth Third Bank
11.2019 - 06.2021
Server/Hostess
BUFFALO WILD WINGS
10.2014 - 08.2016
Associate in Arts - Business/Economics
Harold Washington College
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