Ricky Carney
Chicago
Summary
Experienced customer service professional with a strong background in hospitality, adept
at managing front desk operations and ensuring guest satisfaction. Skilled in using
technology to enhance the guest experience and proficient in conflict resolution. Known
for being punctual, adaptable, and eager to tackle new challenges to contribute to team
success.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Wolf Point West
Chicago, IL
11.2025 - Current
- Greeted guests and ensured positive first impressions at the luxury residence.
- Managed check-in and check-out processes efficiently for all residents.
- Coordinated with maintenance and housekeeping to address guest requests promptly.
Front Desk Coordinator
Chicago Cultural Center
Chicago, IL
03.2024 - 09.2025
- Enhanced visitor experience by providing up-to-date information on exhibits and events. Ensured safety and security through regular patrols and managed guest attendance tracking.
Security Guard
Park Hyatt
Chicago, IL
09.2023 - 02.2024
- Maintained a secure environment through diligent surveillance and patrols. Efficiently managed lost and found items, ensuring they were returned to guests promptly.
Concierge
NEMA
Chicago, IL
01.2021 - 08.2023
- Offered personalized recommendations for dining and entertainment, enhancing guest satisfaction. Facilitated a smooth check-in process by efficiently creating keys.
Doorman
Waterton Properties
Chicago, IL
07.2018 - 12.2020
- Provided a welcoming atmosphere for tenants through greetings and assistance. Managed package reception and elevator operation, ensuring a seamless tenant experience.
Education
High School Diploma -
Kenwood Academy High School
Chicago, IL06.2010
Skills
- Conflict Resolution
- Organizing
- Hospitality Skills
- Teamwork
- Guest Relations
Proficiencyskills
- Proficient in Microsoft Office Suite and Adobe Suite
- Type 50 WPM
- Excellent hospitality skills
- Ability to work independently or in a team-oriented environment
- Motivated to learn new skills through on the job training
Timeline
Front Desk Agent
Wolf Point West
11.2025 - Current
Front Desk Coordinator
Chicago Cultural Center
03.2024 - 09.2025
Security Guard
Park Hyatt
09.2023 - 02.2024
Concierge
NEMA
01.2021 - 08.2023
Doorman
Waterton Properties
07.2018 - 12.2020
High School Diploma -
Kenwood Academy High School