Ricki Viele
Sherman
Summary
Highly trained Practical Nurse with strong clinical abilities and a successful career in both inpatient and outpatient facilities, as well as strong educational skills. Proactive and organized with passionate commitment to first-rate patient care. Licensed in Illinois with expertise in family medicine, obstetrics and gynecology, geriatric health care, and inpatient medical surgical care.
Overview
20
20
years of professional experience
Work History
Discharge Planner
Springfield Memorial Hospital
Springfield
09.2024 - Current
- Advocated for clients to resolve medical or personal crises.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Documented services and collected required data for evaluation.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Assisted in the coordination of services needed after hospitalization such as home health care, durable medical equipment, transportation.
- Planned and coordinated discharge from care facility to patient's home.
- Maintained timely communication with physicians regarding patient's progress during the course of treatment prior to discharge.
- Collaborated with other professionals to assess client needs.
- Monitored and documented patient's condition following discharge and reported changes in status to attending physician.
- Tracked patient or client care and followed through to provide service effectiveness.
LPN
Springfield Memorial Hospital
Springfield
05.2023 - 09.2024
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
- Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Administrative assistant/ tax preparer
Tax Team
Springfield
01.2015 - 05.2023
- Manage and maintain executives' schedules.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Calculate form preparation fees according to return complexity and processing time required.
- Create, maintain, and enter information into databases.
LPN
Springfield Clinic
Springfield
04.2018 - 04.2023
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Maintained accurate medical records of each patient's health condition.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Answered patients' calls to determine how to assist.
Bartender
Docker's Tavern
Spaulding
04.2012 - 05.2020
- Check identification of customers to verify age requirements for purchase of alcohol.
- Collect money for drinks served.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Clean bars, work areas, and tables.
Medical Assistant instructor
Midwest Technical Institute
Springfield
02.2017 - 04.2018
- Observe and evaluate students' performance, behavior, social development, and physical health.
- Prepare materials and classroom for class activities.
- Maintain accurate and complete student records as required by law, district policy, and administrative regulations.
- Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
LPN
Heritage Health: Therapy & Senior Care
Springfield
10.2007 - 12.2017
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Answer patients' calls and determine how to assist them.
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
- Collect samples, such as blood, urine, or sputum from patients, and perform routine laboratory tests on samples.
- Supervise nurses' aides or assistants.
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics.
- Administer prescribed medications, noting times and amounts on patients' charts.
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, or performing catheterizations.
LPN
Springfield Obstetrics & Gynecology Associates
Springfield
11.2006 - 12.2007
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics.
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Set up equipment and prepare medical treatment rooms.
LPN
Springfield Clinic
Springfield
12.2004 - 07.2006
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Authorize drug refills and provide prescription information to pharmacies.
- Prepare and administer medications as directed by a physician.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Education
No degree earned - Nursing
Capital Area School of Practical Nursing
Springfield, IL01.2005
Skills
- Customer and Personal Service
- Time Management
- Use of EHR
- Care coordination
- Proper use of medical equipment
- Medication administration
- Discharge planning
- Data documentation
- Healthcare systems navigation
- Home care planning
Timeline
Discharge Planner
Springfield Memorial Hospital
09.2024 - Current
LPN
Springfield Memorial Hospital
05.2023 - 09.2024
LPN
Springfield Clinic
04.2018 - 04.2023
Medical Assistant instructor
Midwest Technical Institute
02.2017 - 04.2018
Administrative assistant/ tax preparer
Tax Team
01.2015 - 05.2023
Bartender
Docker's Tavern
04.2012 - 05.2020
LPN
Heritage Health: Therapy & Senior Care
10.2007 - 12.2017
LPN
Springfield Obstetrics & Gynecology Associates
11.2006 - 12.2007
LPN
Springfield Clinic
12.2004 - 07.2006
No degree earned - Nursing
Capital Area School of Practical Nursing