Ricki Kaag
Danville
Summary
Dynamic leader with extensive experience at DnD Witzel Enterprises, excelling in team motivation and customer service. Proven track record in training and mentoring staff, enhancing operational efficiency, and implementing inventory management strategies. Skilled in conflict resolution and relationship building, driving customer satisfaction and loyalty in fast-paced environments.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PEL (People Enthusiast Leader)
DnD Witzel Enterprises (McDonalds)
01.2023 - 08.2025
- Oversaw daily operations to ensure compliance with quality standards and company policies.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented new procedures to enhance workflow and reduce wait times for customers.
- Managed inventory levels, ensuring availability of products while minimizing waste.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Conducted performance evaluations and provided feedback to support employee development initiatives.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty retention.
- Oversaw day-to-day activities of 200+ employees in 7 different establishments, fostering inspiring atmosphere to optimize employee experiences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members. conducted orientation for 7 stores in Vermillion County.
Shift Manager
DnD Witzel Enterprises (McDonalds)
10.2019 - 01.2022
- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Monitored performance metrics to improve service speed and quality during shifts.
- Coordinated staff schedules to align with peak business hours, enhancing workforce efficiency.
- Resolved customer complaints promptly, ensuring high satisfaction levels and repeat business.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Sales Associate
DnD Witzel Enterprises (McDonalds)
10.2018 - 10.2019
- Delivered exceptional customer service, fostering positive eating experiences and encouraging repeat business.
- Executed sales transactions efficiently, maintaining accuracy in cash handling and point-of-sale systems.
- Collaborated with team members to create visually appealing product displays that enhanced store aesthetics and promoted sales.
Assistant Manager
Garfield's Restaurant and Pub
03.2016 - 03.2018
- Supervised daily operations, ensuring optimal service quality and team performance.
- Developed training programs to enhance staff skills and operational efficiency.
- Implemented inventory management procedures, reducing waste and improving supply chain effectiveness.
- Coordinated staff schedules to maintain adequate coverage during peak hours and events.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Hourly Manager
Garfield's Restaurant and Pub
02.2014 - 03.2016
- Oversaw daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored staff, fostering a collaborative and productive team environment.
- Developed and enforced operational policies, enhancing compliance with health and safety regulations.
Bartender
Garfield's Restaurant and Pub
10.2007 - 02.2014
- Created signature cocktails to enhance customer experience and satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Trained new bartenders on drink preparation techniques and bar operations.
- Collaborated with kitchen staff to develop pairing recommendations for guests.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Garfield's Restaurant and Pub
10.2004 - 10.2007
- Delivered exceptional customer service by efficiently managing tables and ensuring guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on menu details, service standards, and point-of-sale systems.
- Monitored dining area for cleanliness and organized table settings to enhance guest experience.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere and reputation.
- Developed relationships with regular customers to encourage repeat business and loyalty initiatives.
Restaurant Hostess
Garfield's Restaurant and Pub
10.2002 - 10.2004
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservations and waitlists utilizing restaurant management software.
- Assisted in maintaining a clean and welcoming environment for guests.
- Collaborated with servers to coordinate table turnover during peak hours.
Education
High School Diploma -
Danville High School
Danville IL05-2005
Skills
- Relationship building
- Conflict resolution
- Motivating teams
- Influencing others
- Recruitment and hiring
- Team leadership
- Coaching
- Attention to detail
- Goal oriented
- Customer service
- Training and mentoring
Certification
Developing the Leader In Me (DLIM Certificate)
Learning Transistions (LT Certificate)
Timeline
PEL (People Enthusiast Leader)
DnD Witzel Enterprises (McDonalds)
01.2023 - 08.2025
Shift Manager
DnD Witzel Enterprises (McDonalds)
10.2019 - 01.2022
Sales Associate
DnD Witzel Enterprises (McDonalds)
10.2018 - 10.2019
Assistant Manager
Garfield's Restaurant and Pub
03.2016 - 03.2018
Hourly Manager
Garfield's Restaurant and Pub
02.2014 - 03.2016
Bartender
Garfield's Restaurant and Pub
10.2007 - 02.2014
Server
Garfield's Restaurant and Pub
10.2004 - 10.2007
Restaurant Hostess
Garfield's Restaurant and Pub
10.2002 - 10.2004
High School Diploma -
Danville High School