Rickey Craten
4423 Menge Ln
Summary
Experienced Service Technician with strong troubleshooting, repair, and preventive maintenance skills. Proven track record in enhancing customer satisfaction through effective installation and maintenance of medical equipment.
Detail-oriented Service Technician with a history of implementing process improvements and training junior technicians. Skilled in diagnosing and repairing medical equipment, contributing to increased operational efficiency and reduced repair turnaround times.
Dedicated Service Technician known for exceptional customer service and attention to detail. Extensive experience in equipment maintenance and installation, ready to leverage expertise to enhance client satisfaction and operational performance.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
14
14
years of professional experience
Work History
Service Technician
AdvaCare Systems
Rockford, IL
12.2016 - Current
- Diagnosed and repaired medical equipment issues to ensure optimal functionality.
- Performed routine maintenance on devices, enhancing reliability and safety standards.
- Collaborated with cross-functional teams to troubleshoot complex technical problems effectively.
- Trained junior technicians on equipment handling and maintenance procedures, improving team performance.
- Implemented process improvements that reduced repair turnaround time and increased customer satisfaction.
- Developed service manuals and troubleshooting guides for internal use, streamlining technician workflows.
- Led initiatives to enhance quality control measures, resulting in fewer equipment failures post-service.
- Managed inventory of replacement parts and tools, ensuring availability for timely repairs and servicing.
Armed Security Officer
Allied Universal Security Services
Rockford, IL
12.2016 - 11.2018
- Implemented improvements to existing security measures based on observed vulnerabilities.
- Collaborated with team members to enhance overall operational efficiency in security operations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Armed Security Officer
Metro Enforcement
Rockford, IL
01.2013 - 09.2015
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded swiftly to incidents, coordinating with law enforcement as necessary.
- Managed access control procedures, verifying identification of personnel and visitors.
- Documented daily activities and incidents in detailed reports for management review.
- Trained new officers on established security procedures and emergency response protocols.
Education
High School Diploma -
Lake Providence High
Lake Providence, LA05-2009
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Power tool proficiency
- Repair techniques
- Equipment troubleshooting
- Heavy lifting
- Hand tool expertise
- Equipment maintenance
Timeline
Service Technician
AdvaCare Systems
12.2016 - Current
Armed Security Officer
Allied Universal Security Services
12.2016 - 11.2018
Armed Security Officer
Metro Enforcement
01.2013 - 09.2015
High School Diploma -
Lake Providence High