Rick Williams
Springfield,IL
Summary
Proven leader with a track record of enhancing customer loyalty and streamlining operations at Capital City Vending Co., Inc. Excels in staff management and conflict resolution, driving positive outcomes and operational efficiency. Skilled in contract negotiation and fostering customer relationships, consistently achieving and surpassing goals.
Overview
50
50
years of professional experience
Work History
Account Executive
HOI Vending
05.2019 - 09.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
General Manager
Capital City Vending Co., Inc.
06.1983 - 12.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Warehouse Forklift Operator/ Delivery Driver
George A. Mueller Co., Wholesale Distributor
01.1979 - 06.1983
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
Food and Beverage
Forum 30 Hotel
01.1975 - 01.1979
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Springfield Southeast
Springfield, ILSkills
Customer Relationships
Contract Negotiation
Staff Management
Operations
Opening and closing procedures
Conflict Resolution
Cash Handling
Accomplishments
Over the years every employment opportunity I was blessed with, I've excelled at.
Forum 30 Hotel:
Busboy, Room Service Waiter, Waiter, Banquet Bartender
George A. Mueller Co.,
Order Picker, Forklift Operator, Delivery Driver
Capital City Vending Co.,
Route Driver, Trainer, Sales, Purchasing, Operations Manager, General Manager
HOI Vending:
Hired as an Account Executive with a 5 year contract to oversee a company transfer
Timeline
Account Executive
HOI Vending
05.2019 - 09.2024
General Manager
Capital City Vending Co., Inc.
06.1983 - 12.2018
Warehouse Forklift Operator/ Delivery Driver
George A. Mueller Co., Wholesale Distributor
01.1979 - 06.1983
Food and Beverage
Forum 30 Hotel
01.1975 - 01.1979
High School Diploma -
Springfield Southeast
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