Rick Tellez
Summary
Dynamic leader with a proven track record at TGI Fridays, adept in operations management and staff development. Excelled in optimizing team performance and customer satisfaction, enhancing sales forecasting accuracy, and ensuring food safety. Achieved significant improvements in employee retention and customer service excellence through innovative strategies and effective communication.
Overview
15
15
years of professional experience
Work History
Assistan General Manager
TGI Fridays
01.2019 - Current
- Managed day-to-day functions by ensuring compliance with policies, handling operational issues and monitoring budgets.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
General Manager
Snarf's Sandwiches
06.2016 - 12.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented strategies to increase sales and profitability.
Kitchen Manager
Big Hurt Brewhouse
07.2013 - 06.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Fostered a collaborative working environment among diverse teams of line cooks, prep cooks, dishwashers, and other support staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Program Supervisor
Park District of Oak Park
04.2010 - 05.2014
- Managed program operations serving over 10 campers each day.
- Built and deepened positive relationships with parents and referring schools.
- Ensured camper safety through diligent supervision, risk management procedures, and adherence to established protocols.
Education
High School Diploma -
J. Sterling Morton West
Berwyn, ILSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Sales forecasting
- Customer service
- Hiring and onboarding
Languages
English
Spanish
Timeline
Assistan General Manager
TGI Fridays
01.2019 - Current
General Manager
Snarf's Sandwiches
06.2016 - 12.2018
Kitchen Manager
Big Hurt Brewhouse
07.2013 - 06.2016
Program Supervisor
Park District of Oak Park
04.2010 - 05.2014
High School Diploma -
J. Sterling Morton West
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