Dynamic leader with extensive experience in networking and communications systems. Proven track record of enhancing operational efficiency and fostering team collaboration. Committed to driving strategic initiatives that align with institutional goals.
Work History
Locksmith Technician
2 Years
Al's Lock and Key | 06.1985 - 06.1987
Installed and maintained high-security locking systems for residential and commercial clients.
Diagnosed and repaired various lock mechanisms to ensure optimal functionality.
Utilized advanced tools such as key cutting machines and rekeying kits during service calls.
Provided exceptional customer service by addressing client inquiries and concerns effectively.
Installed new door hardware such as locks, plates, and closers
Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
Director of Networking and Communications Systems
34 Years 10 Months
Bradley University | 08.1991 - 06.2026
Led cross-functional teams to implement innovative solutions for operational efficiencies.
Oversaw budget management processes, ensuring alignment with institutional goals and resource allocation.
Directed strategic planning initiatives to enhance academic programs and student engagement.
Fostered partnerships with community organizations to expand outreach and support services for students.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Associate
5 Years 8 Months
Bergners | 06.2010 - 02.2016
Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Answered questions about store policies and addressed customer concerns.