Rick Maya
Technical Support Specialist
Chicago,IL
Summary
Detail-oriented Technical Customer Care Specialist with a strong background in software development, troubleshooting, and technical support. Experienced in identifying and resolving issues efficiently, managing technical documentation, and communicating complex concepts to both technical and non-technical users. Adept at problem-solving, analyzing system data, and working collaboratively to ensure seamless user experiences.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Analyst, Software Development Engineer
Aetna, a CVS Health Company
Chicago (remote), Illinois
01.2024 - Current
- Served as a bridge between web and batch applications, troubleshooting and ensuring data accuracy.
- Debugged and optimized Java-based applications, reducing system errors by 95%
- Collaborated with teams across 3 departments to resolve complex backend and web application issues.
- Assisted in resolving 2 technical tickets per project deadline, improving internal system reliability.
Software Engineer (Contract)
Interapt
Chicago (remote), IL
04.2023 - Current
- Developed full-stack applications using Java, JS, Angular, NoSQL, and SQL, enhancing hands-on experience with modern web technologies.
- Built, tested, and completed 10+ web applications by implementing front-end UI components and back-end APIs, improving understanding of full-stack development.
- Collaborated with peers and mentors in cross-functional teams to debug and optimize code, improving problem-solving efficiency.
- Worked with Github and Agile Methodologies, participating in spring planning and code reviews to enhance development workflow.
Coding Instructor
Frida Kahlo Community Organization
Chicago, IL
10.2021 - 07.2023
- Led technical training for cohorts of 20+ students, simplifying complex concepts for diverse learners.
- Provided one-on-one assistance to troubleshoot coding errors and logic issues.
- Developed and delivered instructional materials to ensure student success.
Skills
- Customer Support & Technical Assistance
- Troubleshooting & Debugging
- SQL Querying & Data Analysis
- Software Development(Java, JS, ReactJS, NodeJS, HTML, CSS)
- Process Documentation & Reporting
- Agile & IT Support Methodologies
- Strong Verbal & Written Communication
Certification
Full Stack Software Engineering Immersive
Timeline
Full Stack Software Engineering Immersive
10-2024
Analyst, Software Development Engineer
Aetna, a CVS Health Company
01.2024 - Current
Software Engineer (Contract)
Interapt
04.2023 - Current
Coding Instructor
Frida Kahlo Community Organization
10.2021 - 07.2023
Back-End Developer
10-2021
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