Rick Lake
Chicago
Summary
Experienced in network operations and technology, seeking to further develop skills and expertise. Energetic, self-starting problem-solver and team player with exceptional technical knowledge and strong communication abilities. Thrives on quickly learning new concepts and technologies to adapt seamlessly to evolving industry trends. Ready to contribute talents to drive success in a dynamic and collaborative work environment.
Overview
2
2
years of professional experience
Work History
911 NOC TECH
Sinch Voice
03.2023 - Current
- Perform surveillance of nationwide 911 emergency services network
- Consisting of various network elements
- Routers, servers, and switching equipment
- Continuously monitor the Sinch Voice 911 network and infrastructure for any anomalies, issues, or incidents
- Monitor network alarms, maintenance notifications and status of network performance, and assisting with network concerns and problems for a 24x7 operations center
- Collaborate closely with cross-functional teams, including network engineers, software developers, customer support, and external partners, to address technical challenges effectively
- Assist technical support personnel with testing, troubleshooting, and instruction on voice applications and systems
- Resolving all telecommunication service issues for all internal and external customers in a 24/7 network operations center
- Coordinate with third-party vendors, service providers, and telecom carriers to troubleshoot connectivity issues, and escalate service outages
- Open, track and resolve internal/external tickets
- Perform a technical analysis of problems and outages as they occur across the enterprise to evaluate/isolate the root cause
- Escalation to management of service interruption patterns, to assist in the identification of potential network service effecting issues
- Analyzing call traces (i.e
- PCAPs, Internal Hammer call traces, CDRs) to figure out why/where the call failed and working with our up/downstream partners for a resolution
- Understanding of SIP call flow to accurately locate the point of failure within a call trace
- Conduct diagnostic tests and network assessments to evaluate the performance and reliability of the systems involved in handling 911 calls
- Work directly with internal teams and third party vendors in determining Severity 1 outages to resolve within our SLAs
- Identify opportunities for process optimization, automation, and efficiency improvements within the NOC environment
Education
Certificate of Completion - Cyber Security
The University of Illinois Chicago Cyber Bootcamp
11.2022
Bachelors - Business Management and Marketing
St. Ambrose University
05.2009
Skills
- Linux Proficiency
- Putty
- Wireshark
- Data Visualization with Kibana
- Switches and routers
- Ticketing systems
- VoIP systems
- Empirix
- Incident Response Management
- Network Security
- Network Performance Monitoring
- SIEM
- PCAP analysis
- Analytical and critical thinking
- Network troubleshooting
Websites
Training
- Linux Fundamentals, Coursera
- Linux Cloud and Devops, Coursera
- Securing Linux Systems, Coursera
- Managing Linux Systems, Coursera
- Jr. Penetration Tester, TryHackMe
- Soc Level 1, TryHackMe
Personal Information
Title: NOC Tech
Timeline
911 NOC TECH
Sinch Voice
03.2023 - Current
Bachelors - Business Management and Marketing
St. Ambrose University
Certificate of Completion - Cyber Security
The University of Illinois Chicago Cyber Bootcamp
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