Summary
Overview
Work History
Education
Skills
Timeline
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Rick Blair

Princeton

Summary

Dynamic Parts Manager at Heritage Tractor with a proven track record in inventory management and customer service. Enhanced operational efficiency through innovative inventory tracking systems and employee training, achieving significant reductions in order processing times. Skilled in purchasing strategies and problem-solving, driving customer satisfaction and aligning inventory with market demands.

Overview

26
26
years of professional experience

Work History

Parts Manager

Heritage Tractor
04.1999 - Current
  • Managed inventory levels to ensure optimal stock availability and minimize delays.
  • Oversaw parts procurement processes, negotiating with suppliers for favorable terms and pricing.
  • Trained and mentored team members on best practices in parts management and customer service.
  • Implemented inventory tracking systems to enhance accuracy and streamline operations.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process..
  • Provided timely, insightful and accurate reports to upper management.
  • Ordered parts for customers, repair shops, and service departments for use in AG equipment.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Supervised and trained staff on product knowledge and customer service.
  • Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
  • Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
  • Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
  • Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
  • Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
  • Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
  • Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
  • Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
  • Introduced comprehensive training program for new staff, significantly reducing learning curve and enhancing operational efficiency.
  • Implemented barcode system for tracking parts from receipt to issuance, substantially decreasing inventory discrepancies.
  • Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
  • Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
  • Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
  • Leveraged data analytics to predict parts demand more accurately, aligning inventory levels with customer needs.
  • Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
  • Implemented feedback system for customers to report issues with parts, enabling quick resolution and improving product quality.

Education

JD Darnell High School
Geneseo, IL

Continuing Education in Management Practices

John Deere University

Skills

  • Customer service
  • Invoice processing
  • Inventory management
  • Ordering parts
  • Stock management
  • Purchasing strategies
  • Goal setting
  • Customer relations
  • Operations management
  • Hardworking and reliable
  • Problem-solving
  • Employee training

Timeline

Parts Manager

Heritage Tractor
04.1999 - Current

JD Darnell High School

Continuing Education in Management Practices

John Deere University

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Rick Blair