Richard Stoettner
New Lenox
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Pro Shop Attendant
Cog Hill Golf and Country Club
06.2024 - Current
- Assisted customers in selecting golf equipment and apparel, enhancing their shopping experience.
- Organized merchandise displays in the Pro Shop, improving product visibility and accessibility.
- Processed sales transactions efficiently, ensuring a smooth checkout experience for customers.
- Provided information about membership options and benefits, increasing member engagement.
- Resolved customer inquiries and issues promptly, fostering positive relationships with patrons.
- Implemented cash handling procedures to ensure accuracy and accountability in transactions.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
Police Officer/Patrol Sergeant/Lieutenant
Village of Orland Park Police
05.1995 - 06.2024
- Conducted thorough investigations to gather evidence and prepare cases for prosecution.
- Supervised patrol officers, ensuring adherence to protocols and effective response to incidents.
- Assessed and managed incident responses, coordinating resources for effective resolution.
- Reviewed and analyzed incident reports for accuracy and compliance with department standards.
- Provided support during emergency situations, demonstrating sound judgment under pressure.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Supervised daily operations of patrol units, ensuring effective resource deployment and coverage.
- Conducted performance evaluations for officers, providing constructive feedback and fostering professional growth.
- Managed budget administration for department expenditures, ensuring fiscal responsibility and resource allocation.
- Monitored compliance with departmental policies, addressing discrepancies and implementing corrective actions.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
Education
Bachelor of Science - Criminal Justice & Law Enforcement Administration
Western Illinois University
Macomb, ILAssociate of Arts - Criminal Justice
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Marist High School
Chicago, ILSkills
- Team player mentality
- Workplace safety
- Customer relationship building
- Goal-oriented mindset
- Staff training and development
- Honest and dependable
- Reliable and responsible
- Strong communication and interpersonal skills
- Organizational skills
- Team leadership
- Effective communication
- Verbal and written communication
Accomplishments
Specialties included Firearms Instructor, Taser Instructor, Taser Program Coordinator, Evidence Technician, Bicycle Patrol Unit.
South Suburban Major Crimes Task Force Investigator and Task Force Supervisor.
Tactical Response Unit Officer for the Orland Park Police Department (TRU).
Investigator for the Orland Park Police Department.
Patrol Sergeant for the Orland Park Police Department.
Patrol Lieutenant for the Orland Park Police Department.
Lieutenant of Investigations for the Orland Park Police Department.
Union Vice President for the Metropolitan Alliance of Police (MAP).
Union President for the Orland Park Police Supervisors Association (OPPSA).
Timeline
Pro Shop Attendant
Cog Hill Golf and Country Club
06.2024 - Current
Police Officer/Patrol Sergeant/Lieutenant
Village of Orland Park Police
05.1995 - 06.2024
Bachelor of Science - Criminal Justice & Law Enforcement Administration
Western Illinois University
Associate of Arts - Criminal Justice
Moraine Valley Community College
High School Diploma -
Marist High School