Richard Sherman
Farmer Brothers Coffee and Tea
Crest Hill
1
Language
1
Certification
27
years of professional experience
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Work History
District Manager
3 Years 4 Months- Directed branch supervision and coordinated with local area route managers to maintain seamless operations.
- Managed daily route operations, ensuring effective profit-and-loss oversight and strategic pricing execution to support business goals.
- Execute routine branch visits aimed at consulting area route managers on concerns and challenges, coupled with conducting regular route rides alongside sales representatives to inspect customer sites, product configurations, and service standards.
- Facilitated leadership training for managers, focusing on improving team dynamics and optimizing operational processes.
- Engaged with clients to address concerns and cultivate long-term collaborative relationships with foodservice accounts.
District Service Tech Ops Manager
4 Years 10 Months- Supervised routine activities of 14 refill technicians across five states, ensuring timely service and support.
- Oversaw repairs and routine maintenance of commercial and residential coffee and water equipment, enhancing operational reliability in grocery stores.
- Managed daily, weekly, and monthly schedules in alignment with business metrics to optimize workforce planning.
District Coffee Route Manager
2 Years 3 Months- Managed route sales representatives to ensure efficient operations., handle daily operations of coffee business.
- Engaged with customers and guided sales teams in analyzing sales metrics and setting performance goals.
- Supervised 6 route sales representatives, contributing to annual sales exceeding 5 million dollars.
Fleet Supervisor
1 Year 5 Months- Managed drivers across multiple sites, ensuring compliance with operational standards.
- Directed management of drivers at multiple sites.
- Developed and implemented routing systems that enhanced delivery efficiency and reduced delays.
- Maintained comprehensive records of vehicle inspections, repairs, and fuel usage to support fleet management.
- Maintained accurate records of vehicle inspections, repairs, and fuel usage.
Service Supervisor
3 Years 1 Month- Responsible for getting the Service Sales Reps out on a daily basis to service the customers.
- Supported service sales representatives in resolving operational challenges, enhancing overall service delivery.
- Contacted customers to address concerns and provide timely resolutions.
- Facilitated customer meetings to clarify service agreements and align expectations.
- Held weekly debrief sessions with service reps to evaluate metrics and address any problems.
- Ensured that all customer inquiries were addressed in a timely manner, while also ensuring accuracy and quality of work.
- Stepped in for absent representatives, maintaining seamless route operations.
- Delivered on-the-job training for new staff, ensuring compliance with company standards and regulations.
Service Sales Rep
13 Years 4 Months- Prepared my truck for daily delivery of clean uniforms and pickup of dirty uniforms.
- Addressed customer concerns daily.
- Upsold customers on catalog items and new products or services, contributing to revenue growth.
- Met with customers to review service agreements and establish new agreements when updates were necessary.
Education
No Degree - Information Technology
Skills
Operations management practices
Operations analysis
Operational leadership
Training skills
Team leadership
Team building initiatives
Performance metrics
Customer service and relations
Client engagement
Client relationship management
Recruiting and hiring strategies
Policies and procedures compliance
Microsoft Word and Office
Interpersonal communication skills
Military background
Certification
Class C
LANGUAGES
English
MILITARY SERVICE
Lance Corporal, US Marine Corp, United States, 06/01/95, 08/01/97
WILLING TO RELOCATE
Chicago, IL
Timeline
District Manager
Farmer Brothers Coffee and Tea
04.2023 - CurrentRead More
District Service Tech Ops Manager
Primo Water
06.2018 - 04.2023Read More
District Coffee Route Manager
Primo Water
03.2018 - 06.2020Read More
Fleet Supervisor
Kuusakoski US
10.2016 - 03.2018Read More
Service Supervisor
Cintas Corp
06.2013 - 07.2016Read More
Service Sales Rep
Cintas Corp
02.2000 - 06.2013Read More
University of Phoenix
No Degree from Information Technology
Read More