Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard Serrato-Carmona

Chicago

Summary

Experienced in team leadership, guiding associates, and optimizing workflows. Strong focus on collaboration and achieving results. Highly adaptable to changing needs, excelling in strategic planning and conflict resolution. Skilled in strategic problem-solving, effective communication, and thriving in dynamic environments. Proven track record of driving projects to successful completion, maintaining high standards, and delivering impactful results. Passionate about promoting employee growth and fostering a positive, productive culture for all team members to drive success. Skilled in training, collaborating, and creating an inclusive work environment. Maintaining a strong focus on operational efficiency and customer sanctification. Leverage leadership skills, promote employee growth and contribute to a positive and productive culture that drives success for all team members.

Overview

7
7
years of professional experience

Work History

Lead Associate Ops-MOD

Chase
10.2022 - Current
  • Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
  • Developed training programs for new associates, improving onboarding efficiency and knowledge retention.
  • Streamlined operational processes, reducing transaction times and increasing overall productivity.
  • Analyzed client feedback to identify areas for service improvement, implementing actionable strategies that enhanced performance.

Associate Banker-ME

Chase
11.2021 - 10.2022
  • Assisted clients with account inquiries and transactions, ensuring accurate and timely service delivery.
  • Processed loan applications and conducted credit assessments to facilitate informed lending decisions.
  • Developed expertise in banking software, improving transaction processing efficiency and accuracy.
  • Collaborated with team members to streamline operational workflows, enhancing overall branch productivity.

Restaurant Busser

Sushi Taku
03.2019 - 04.2020
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Swept, mopped and removed debris from dining room floors.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.

Cashier

Milos PIta
09.2018 - 03.2019
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.

Education

GED -

Loyola University of Chicago
Chicago, IL
05.2023

High School Diploma -

Nicolas Senn Highschool
06.2019

Skills

  • Customer service
  • Client relationship management
  • Hospitality sector
  • Effective cash flow oversight
  • Transaction processing
  • Proficient in Excel spreadsheets
  • Proficient in MS Office
  • Data evaluation
  • Operations management
  • Employee supervision
  • Staff training

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Lead Associate Ops-MOD

Chase
10.2022 - Current

Associate Banker-ME

Chase
11.2021 - 10.2022

Restaurant Busser

Sushi Taku
03.2019 - 04.2020

Cashier

Milos PIta
09.2018 - 03.2019

High School Diploma -

Nicolas Senn Highschool

GED -

Loyola University of Chicago
Richard Serrato-Carmona