Richard Scumaci
Chicago,Illinois
Summary
Experienced retail leader ready to drive operational excellence and customer satisfaction. Proven ability to lead teams, optimize store performance, and adapt to changing demands. Strong communication skills, strategic planning, and inventory management expertise. Reliable collaborator focused on achieving results and fostering positive work environment.
Overview
18
18
years of professional experience
Work History
Store Director
Burdeens Jewelry Ltd
Chicago, Illinois
01.2025 - Current
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Manage a team of 20.
Boutique Director IWC & Panerai
Burdeens Jewelry Ltd
Chicago, Illinois
01.2024 - 12.2024
Boutique Director IWC, A. Lange & Söhne, Panerai
Burdeens Jewelry Ltd
Chicago, Illinois
11.2018 - 01.2024
Store Director
Sidney Garber
Chicago, Illinois
01.2016 - 09.2018
- Develop strategies to procure new business while successfully maintaining strong relationships with high level long-term clients
- Achieve and exceed personal sales plan by utilizing strategic selling skills to assist customers with purchases
- Dynamic, articulate communicator offering strategic sales presentation, negotiation, and closing skills
- Strong customer relationships, client development based on service, support, and follow through
- Providing a high level of customer service, build relationships with key decision makers, and match customers with the right solutions for their needs
- Enjoy talking to people and establishing a long-term, loyal customer base
- Effectively coached, developed, and supported new team members to meet or exceed individual sales plans
- Strong focus on the execution of activities surrounding client development in the Chicago and Midwest Market
Operations Associate
Tiffany & Co.
Chicago, Illinois
11.2012 - 01.2016
- Ensure all repair and service orders are managed by appropriate departments/persons, and are completed in a timely manner
- Respond to and resolve all customer issues, complaints, and concerns brought to management’s attention
- Provide exemplary post sales communication and service to clients including repairs, cleaning, custom design, and alteration
- Perform in person Interviews with all potential candidates for customer service positions
- Train and develop all new and seasonal employees on functions and administrative tasks within operations department
- Perform terminal analysis tracking daily banking/financial activity within the store
- Track and chart all of custom service departments profit and loss statements
- Manage and track inventory and process packages to be shipped
- Coordinate with Brinks, Dunbar, and UPS, to schedule merchandise and monetary pick up
- Work cross-functionally in all areas of store operations and cover each area as needed
- Successfully meet company’s service quality standards using approved process guidelines and procedures
- Work with top tier clientele to insure that quality and expectations are being exceeded
Executive Assistant to Sr. VP of Agriculture/Floor Broker
MF Global
Chicago, Illinois
01.2007 - 12.2011
- Provided executive level support to Senior Vice President of Agricultural department
- Managed over fifty accounts in multiple countries while maintaining strong business relationships
- Managed new accounts including balancing, billing, trade allocation, margin calls, and money wires
- Executed future and option trades in trading pit and via the electronic platform
- Created charts and graphs for executives to show month to month business trends
Education
Bachelor of Arts - Communications
North Central Collage
Naperville, IL05-2004
Bachelor of Arts - Theatre
North Central College
Naperville, IL05-2004
Skills
- Strategic selling
- Customer relationship management
- Sales presentation
- Negotiation
- Client development
- Customer service
- Team coaching and development
- Operations management
- Culture development
- Sales strategies
- Inventory management
- Recruitment and hiring
Languages
English
Timeline
Store Director
Burdeens Jewelry Ltd
01.2025 - Current
Boutique Director IWC & Panerai
Burdeens Jewelry Ltd
01.2024 - 12.2024
Boutique Director IWC, A. Lange & Söhne, Panerai
Burdeens Jewelry Ltd
11.2018 - 01.2024
Store Director
Sidney Garber
01.2016 - 09.2018
Operations Associate
Tiffany & Co.
11.2012 - 01.2016
Executive Assistant to Sr. VP of Agriculture/Floor Broker
MF Global
01.2007 - 12.2011
Bachelor of Arts - Communications
North Central Collage
Bachelor of Arts - Theatre
North Central College
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