Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Palmer

Rockford,IL

Summary

Experienced System Analyst with expertise in Epic Hospital Billing, Charge Router, pharmaceuticals, and data analytics. Proven track record in project management, business development, root cause analysis, and inventory systems. Skilled at streamlining processes, resolving technical issues, and enhancing system efficiency to drive strategic initiatives. Seeking opportunities with a growth-oriented organization to further career advancement.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Application System Analyst III

Valleywise Health
01.2021 - Current
  • Build and maintain: Payor Plans, Claim Definitions/Forms/Edits, Workqueues, Extracts, Charge Handler.
  • Lead Analyst pertaining to vaccine build. I.E. Seasonal Flu, Covid, Etc.
  • Led Implementation of new third party vendors such as Elevate, Aspirion, Getix. Gathered extract specs, built and maintained system actions, reports, extracts and workqueues related to these projects.
  • HB Lead analyst w/ ongoing Epic Refuel - Workqueue consolidation and cleanup/optimization
  • Main point of contact with Revenue Integrity team and PFS managers - review build and changes necessary to achieve desired outcomes of operational asks
  • Led effort to optimize and improve data accuracy within the Decision Support extract to Mckesson HPM software.
  • Assist and advise Revenue integrity in EAP/Fee Schedule/ and Cost Center Assignment build
  • Maintain and optimize Charge Router Handler - rework Vaccine Administration and Observation carve-out to minimize the need for ongoing maintenance when new records are created upstream from Resolute/Router.

System Analyst

MercyHealth
02.2018 - 12.2021
  • Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Advise customer about or perform maintenance of software system.
  • Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
  • Consult with partners or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
  • Build and maintain revenue routing tables in EPIC for 4 entities in the health system.
  • Build and maintain Charge Router for Hospital Billing, Lab, Critical Access, and PBB areas
  • Build and maintain charge and route related work queues
  • Maintain and modify user security in Epic
  • Implement and Maintain iPoint/ePoint charge Interface
  • Lead Epic build in Onbase to Epic integration.
  • Build and optimize CDM during merge of 2 instance of Epic.
  • Assist in troubleshooting from Epic command center during Go-Live.
  • Maintain and troubleshoot Epic Extract into EPSi software.
  • Build and maintain new charge codes and fee schedules.
  • Lead Revenue Cycle build for new CMS Appropriate Use Criteria program.

Pharmacy Purchaser and IT Liaison

Rochelle Community Hospital
07.2016 - 02.2018
  • Order medications and supplies to maintain an adequate supply for the hospital.
  • Research different vendors to lower operating costs of the department.
  • Maintain and repair Omnicell dispensing machines
  • Build and Maintain drug database in Omnicell as well as optimize inventory and maximize space usage.
  • Build new medications in the Meditech database
  • Maintain and update the Meditech drug database as necessary.
  • Coordinate and perform yearly Inventory.
  • Train fill in pharmacists while the Director was on Maternity leave
  • Assume day to day operations of Pharmacy with no direct supervision in the interim time with no Director or Staff Pharmacist.
  • Reach out to neighboring hospitals if emergent need of backordered or rationed medications arose.

Pharmacy Technician II

Swedish American Hospital
04.2013 - 08.2016
  • Preparing medications for daily surgical cases and assisting in any spontaneous requests from the surgeons.
  • Train incoming technicians sterile technique and the processes involved with preparing hazardous medications and chemotherapy.
  • Order medications and supplies from the wholesaler and return expired medications to third party facility for destruction.
  • Maintain a three to four day stock of medications in order to rotate stock in a timely fashion in order to minimize waste and overhead.
  • Assist in implementing new 340b software, Macrohelix.
  • Test IV room technicians for competency in sterile technique.
  • Troubleshoot batch problems and printing problems in the Meditech EHR.

Pharmacy Technician II

Rockford Memorial Hospital
05.2011 - 04.2013
  • Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
  • Optimize drug databases in IV pump software.
  • Maintain proper storage and security conditions for drugs.
  • Prepack bulk medicines, fill bottles with prescribed medications, and type and a x labels.
  • Mix pharmaceutical preparations, according to written prescriptions.
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.
  • Restock intravenous (IV) supplies and add measured drugs or nutrients to IV solutions under sterile conditions to prepare IV packs for various uses, such as chemotherapy medication.
  • Answer telephones, responding to questions or requests.

Senior Pharmacy Technician

Walgreens
10.2005 - 06.2011
  • Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
  • Receive written prescription or refill requests and verify that information is complete and accurate.
  • Mix pharmaceutical preparations, according to written prescriptions.
  • Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
  • Prepare and process medical insurance claim forms and records.
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages. Supply and monitor robotic machines that dispense medicine into containers and label the containers.

Education

Bachelor of Science - Computer Science And Business Administration

Liberty University
Lynchburg, VA
12-2017

Associate of Science - General Studies

Rock Valley College
Rockford, IL
12-2008

High School Diploma -

Auburn High School
Rockford, IL
06-2006

Skills

  • Database design
  • End user support
  • Application support
  • Technical documentation
  • Software testing
  • Systems deployment
  • Project documentation
  • Technical analysis

Certification

  • Certified Epic Charge Router Administration
  • Certified Epic HB Claims and Remittance Administration
  • Certified Epic Hospital Billing Administration w/ Single Billing Office
  • Certified Epic Charging Administration
  • Badge - Epic Data Courier

Timeline

Application System Analyst III

Valleywise Health
01.2021 - Current

System Analyst

MercyHealth
02.2018 - 12.2021

Pharmacy Purchaser and IT Liaison

Rochelle Community Hospital
07.2016 - 02.2018

Pharmacy Technician II

Swedish American Hospital
04.2013 - 08.2016

Pharmacy Technician II

Rockford Memorial Hospital
05.2011 - 04.2013

Senior Pharmacy Technician

Walgreens
10.2005 - 06.2011

Bachelor of Science - Computer Science And Business Administration

Liberty University

Associate of Science - General Studies

Rock Valley College

High School Diploma -

Auburn High School

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Richard Palmer