Richard Knox
Saint Charles,IL
Summary
Dynamic and results-driven professional with extensive experience at Starbucks and Qdoba. Proven ability in conflict resolution and cash handling, enhancing customer satisfaction and operational efficiency. Skilled in staff motivation and inventory management, fostering a positive team environment while achieving business goals. Committed to maintaining high standards of service and quality.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2018 - Current
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer and/or employee questions and concerns.
- Enforced company policies and standards with employees.
- Completed store opening and closing procedures along with cash management and balancing tills.
Call Center Representative
Third Party Pet
08.2018 - 10.2018
- Created new claims regarding pet warranties
- Offered assistance via phone to customers
Shift Supervisor
Starbucks
08.2013 - 08.2018
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer and/or employee questions and concerns.
- Enforced company policies and standards with employees.
- Completed store opening and closing procedures along with cash management and balancing tills.
General Manager
Qdoba
09.2009 - 07.2013
- Created a weekly schedule following employee availability and forecasted labor
- Conducted daily and weekly inventories and strategically worked to maintain low food costs
- Interview, hire, and train new employees
- Prepared and delivered catering orders
- Oversaw all store operations
- Delegated to appropriate staff tasks along with follow up
- Created a community with guests to try to help build business
Hourly Shift Manager
Boston Market
11.2005 - 09.2009
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer and/or employee questions and concerns.
- Enforced company policies and standards with employees.
- Completed store opening and closing procedures along with cash management and balancing tills.
Education
High School Diploma -
St. Charles East High School
St. Charles, IL05.2008
Skills
- Customer-oriented
- Staff motivation
- Conflict resolution techniques
- Cash handling expertise
- Inventory management
- Maintaining calm and leading by example
Timeline
Shift Supervisor
Starbucks
11.2018 - Current
Call Center Representative
Third Party Pet
08.2018 - 10.2018
Shift Supervisor
Starbucks
08.2013 - 08.2018
General Manager
Qdoba
09.2009 - 07.2013
Hourly Shift Manager
Boston Market
11.2005 - 09.2009
High School Diploma -
St. Charles East High School
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