Richard Keorkunian
Chicago Ridge,IL
Summary
Results-driven Operations Manager with expertise in streamlining workflows, enhancing service delivery, and implementing standard operating procedures. Proven ability to improve operational efficiency and team performance while maintaining compliance with industry standards.
Overview
29
29
years of professional experience
Work History
Operations Manager
Victory Towing & Recovery, Inc.
Griffith, IN
03.2019 - Current
- Coordinated cross-departmental projects to ensure alignment of operational goals with strategic objectives.
- Developed standard operating procedures to promote consistency and compliance across operations.
- Established vendor relationships, negotiating contracts to optimize service delivery costs.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw quality assurance protocols, ensuring adherence to industry standards and best practices.
- Implemented new recovery protocols, improving safety standards for team members.
Recovery Field Manager
Equitable Services, Inc.
Chicago, IL
01.2012 - 01.2019
- Led field operations, ensuring compliance with safety protocols and regulatory standards.
- Managed project timelines, coordinating resources to achieve operational objectives effectively.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.
Operations Manager
Maximum Recovery Service, Inc
Crestwood, IL
08.1997 - 12.2012
- Streamlined operational workflows to enhance service delivery and client satisfaction.
- Managed team performance by implementing training programs and mentorship initiatives.
- Analyzed operational data to identify inefficiencies and recommend process improvements.
- Oversaw collaboration among departments to ensure operational goals effectively supported strategic objectives.
- Cultivated vendor relationships to negotiate contracts that improved service offerings and reduced costs.
Education
High School Diploma -
Oak Park River Forest High School
Oak Park, IL06-1985
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Policies and procedures implementation
Timeline
Operations Manager
Victory Towing & Recovery, Inc.
03.2019 - Current
Recovery Field Manager
Equitable Services, Inc.
01.2012 - 01.2019
Operations Manager
Maximum Recovery Service, Inc
08.1997 - 12.2012
High School Diploma -
Oak Park River Forest High School