Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Jackson

Belleville

Summary

Dynamic Premises Technician at AT&T with expertise in structured cabling and superior troubleshooting skills. Successfully diagnosed and resolved complex customer issues, enhancing service delivery. Recognized for exceptional customer service and effective training programs, ensuring optimal performance of telecommunications systems while maintaining a strong focus on safety and efficiency.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2026
2026
years of professional experience

Work History

Premises Technician

AT&T
07.2015 - Current
  • Read and deciphered graphs and blueprints.
  • Maintained company vehicle and company equipment.
  • Educated customers on how to use internet, phones, and television service.
  • Installed and repaired (including but not limited to splicing and/or replacing) outdoor and indoor fiber and copper lines and internet and phone equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Provided training to customers to enhance use and understanding of network systems.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Performed quality assurance on systems to confirm optimal performance.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Researched and recommended network and data communications hardware and software.
  • Gaffing poles and climbing ladders, working in all weather conditions

Delivery Driver

Aaron's Sales and Lease
01.2010 - 10.2014
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Kept detailed records of deliveries and money received from customers.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Fostered positive working relationships with regular customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Inspected load security and checked for damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Hazmat Specialist

Veolia
2007 - 2010
  • Prepared containers for long-distance shipping and coordinated transportation with contractors.
  • Arranged pick-ups, managed documentation and reported quantities of waste to help coordinators make appropriate planning decisions.
  • Handled emergency spills and environmental cleanup requests with organized approach.
  • DOT and OSHA certified during employment to haul hazardous material
  • Removed soil, debris and other materials from spill sites and placed in appropriate containers.
  • Maintained inspection-ready manifest documentation for review by supervisor.
  • Moved and loaded drums and containers weighing as much as 2500 pounds.
  • Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
  • Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
  • Collected and disposed of hazardous waste produced in businesses across North America.
  • Managed disposal of non-hazardous and special waste materials.
  • Operated and maintained hoists and forklifts to move supplies and contaminated materials.
  • Monitored contaminated area to determine scope of hazard and progress of cleaning efforts against targets.
  • Cleaned contaminated equipment or areas for reuse using detergents or solvents, sandblasters or steam cleaners.
  • Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
  • Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.
  • Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.

Education

GED -

Southwestern Illinois College
Belleville, IL

Skills

  • Wireless networking
  • Customer service experience
  • Signal testing
  • Cable installation
  • Mathematical aptitude
  • System maintenance
  • Structured cabling
  • Telecommunications
  • Dispute resolution
  • Superior troubleshooting skills
  • Equipment troubleshooting
  • Electrical wiring
  • Ladder safety
  • Excellent troubleshooting proficiency
  • Hardware installation
  • Number-savvy
  • Hand tool proficiency

Timeline

Premises Technician

AT&T
07.2015 - Current

Delivery Driver

Aaron's Sales and Lease
01.2010 - 10.2014

Hazmat Specialist

Veolia
2007 - 2010

GED -

Southwestern Illinois College

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Richard Jackson