RICHARD GARZA
Rockford
Summary
Results-driven sales and customer service professional with over 6 years of experience in cultivating client relationships, driving revenue growth, and delivering exceptional service. Currently excelling as an Amazon Delivery Driver, showcasing reliability, effective time management, and adherence to safe driving practices while consistently achieving daily delivery targets. Recognized for strong communication skills and a proven ability to assess customer needs, present tailored solutions, and successfully close sales. Committed to enhancing customer satisfaction and contributing to organizational success through a proactive approach and dedication to excellence.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon (Delivery Service Partner)
08.2025 - Current
- Navigated routes using GPS technology, optimizing delivery times and fuel efficiency.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Sales Representative
Weed Man Lawn Care
10.2018 - 08.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Representative
TruGreen Lawn Care
01.2017 - 05.2018
- Developed and maintained relationships with residential clients to enhance customer satisfaction.
- Conducted site assessments to provide tailored lawn care recommendations and solutions.
- Demonstrated product knowledge through effective presentations of services to prospective customers.
- Managed sales pipeline, ensuring timely follow-ups and consistent communication with leads.
- Trained new staff on company policies, sales techniques, and customer service best practices.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative
Scotts Miracle-Gro
03.2015 - 12.2017
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
Some College Coursework - Business, Management, Marketing & Related Support Services
Computer Systems Institute
Rockford, IL04-2016
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Attention to detail
- Problem-solving
- Safe driving
- Customer relationship building
- Sales expertise
- Product and service knowledge
- Sales closing
- Upselling and cross selling
- Objection handling
- Cold calling
- CRM proficiency
- Closing techniques
Timeline
Delivery Driver
Amazon (Delivery Service Partner)
08.2025 - Current
Sales Representative
Weed Man Lawn Care
10.2018 - 08.2022
Sales Representative
TruGreen Lawn Care
01.2017 - 05.2018
Sales Representative
Scotts Miracle-Gro
03.2015 - 12.2017
Some College Coursework - Business, Management, Marketing & Related Support Services
Computer Systems Institute