Summary
Overview
Work History
Education
Skills
Timeline
Generic

RICHARD FULLER

Moline

Summary

Dynamic Inside Sales Representative at CONNER CO. with a proven track record in identifying customer needs and driving sales growth. Skilled in HVAC systems and repairs, I excel in delivering exceptional customer service and resolving inquiries promptly. My proactive approach has consistently enhanced customer satisfaction and streamlined order processes.

Overview

11
11
years of professional experience

Work History

Inside Sales Representative

CONNER CO.
MOLINE
06.2020 - Current
  • Researched customer needs and preferences to identify opportunities for new business.
  • Listened to customer needs to identify and recommend best products and services.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Reduced process lags by training employees on best practices and protocols.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Leveraged computer system to input customer orders and pricing information.
  • Identified customer needs by asking questions and advising on best solutions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.
  • Coordinated with logistics team to ensure timely delivery of products to customers.
  • Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.

HVAC Technician

Home Heating Service
RAPID CITY
03.2014 - 03.2025
  • Replaced worn out filters at regular intervals to improve air quality inside the premises.
  • Updated and maintained service records and documentation for all HVAC maintenance and repair activities.
  • Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
  • Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
  • Tested pipe, tubing joints, and connections for leaks.
  • Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
  • Communicated with clients during service calls for top-quality customer service.
  • Tested equipment following each install to determine efficiency and proper functionality.
  • Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.
  • Followed safety procedures when working on high voltage wiring or gas lines.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Performed routine checks on various components of the system such as contactors, relays and solenoids.
  • Conducted regular system inspections and preventative maintenance tasks, reducing system downtime and repair costs.
  • Maintained records of all repairs and maintenance activities for future reference purposes.
  • Loaded materials, tools and equipment on truck at beginning of each shift.
  • Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
  • Put in new gas lines, wiring and other support components for HVAC systems.
  • Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
  • Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
  • Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
  • Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
  • Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
  • Coordinated with contractors and construction teams on new installations and major repair projects.

SALES

Adel Wholesalers
BETTENDORF
03.2017 - 03.2020

Education

HVAC

MIDWEST TECH
Moline, IL
05-2013

High School Diploma -

MOLINE HIGH
Moline, IL
05-1987

Skills

  • HVAC systems familiarity
  • HVAC repairs
  • Certified HVAC technician
  • HVAC service

Timeline

Inside Sales Representative

CONNER CO.
06.2020 - Current

SALES

Adel Wholesalers
03.2017 - 03.2020

HVAC Technician

Home Heating Service
03.2014 - 03.2025

HVAC

MIDWEST TECH

High School Diploma -

MOLINE HIGH

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