Richard Atanacio
Roscoe
Summary
Driven professional with a focus on enhancing customer satisfaction through effective communication and problem-solving. Proven ability to build strong customer relationships and improve service delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Rockford Carbide and Manufacturing
Rockford
01.2025 - Current
- Assisted customers with inquiries regarding product specifications and services.
- Processed customer orders accurately using company software systems.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Manager
Axis Management
Huntley
10.2007 - 08.2025
- Led team meetings to discuss project progress and align on goals.
- Developed and implemented operational strategies to enhance efficiency.
- Oversaw employee performance evaluations and provided constructive feedback.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
BBA - Business Administration
National Louis University
Wheeling, IL05-2002
Skills
- Employee training
- Customer relationship management
- Team leadership
- Staff development
- Decision making
- Time management
- Employee engagement
- Employee development
- Financial management
- Computer skills
- Professionalism
- Team development
- Excellent communication
- Cost reduction
- Goal setting
- Staff management
- Sales strategy
- Customer service
- Problem resolution
Timeline
Customer Service Representative
Rockford Carbide and Manufacturing
01.2025 - Current
Manager
Axis Management
10.2007 - 08.2025
BBA - Business Administration
National Louis University