Rian Kleiber
Peoria
Summary
Effective at communicating and keeping professional, excelling in problem solving. Knowledge of customer service principles and pays attention to details. Strong focus on exceeding goals in dynamic environments. Flexible and reliable, skilled in efficiency.
Overview
2
2
years of professional experience
Work History
Merchandiser
Heartland Coca-Cola
03.2024 - Current
- Assisted in arranging merchandise displays to enhance visual appeal and drive customer engagement.
- Learned inventory management processes to maintain stock levels and reduce shortages.
- Participated in regular training sessions to develop skills in merchandising techniques and industry best practices.
- Maintained cleanliness and organization of merchandise areas to promote a safe shopping environment.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
Utility Clerk
Kroger
12.2023 - 01.2025
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Monitored store cleanliness and safety standards, contributing to positive shopping environment.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Stocked shelves efficiently, optimizing product placement for improved accessibility.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Food Preparation Worker
La Gondola Italian Restaurant
05.2023 - 08.2023
- Operated kitchen equipment safely and efficiently to meet food preparation needs.
- Maintained cleanliness of workstations, adhering to health and safety regulations.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
Education
Limestone Community High School
Peoria, IL05-2024
Skills
- Reliable and punctual
- Friendly and outgoing
- Customer complaint resolution
- Marketing tools
- Customer service excellence
- Client engagement
- Critical thinking
- Problem resolution
- Computer proficiency
- Customer assistance
- Patience and tolerance
- Safety awareness
- Effective communication
Timeline
Merchandiser
Heartland Coca-Cola
03.2024 - Current
Utility Clerk
Kroger
12.2023 - 01.2025
Food Preparation Worker
La Gondola Italian Restaurant
05.2023 - 08.2023
Limestone Community High School
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