Ria Medina
Chicago,IL
Summary
Passionate, guest-focused hospitality professional with 5 years of experience in fast-paced, high-cover environments in Chicago. Skilled in elevating guest experience, training and mentoring team members, and maintaining ServSafe standards. Eager to move up and leverage strong operational skills and leadership attitude into Front of House Management within the group.
Overview
4
4
years of professional experience
Work History
FOH Team Member/Server
Little Goat Diner (Relocated)
04.2023 - Current
- Delivered exceptional customer service in fast-paced, highly adaptable dining environment.
- Trained new team members on service standards and ever-improving operational procedures.
- Took opportunities to gain experience in all FOH roles, in both opening and closing shifts, to acquire extensive knowledge and be a reliable team member.
- Worked hands-on in an introductory bar setting where servers batched and built beverages, mixed 1-and-1s, and poured wine and beer.
Pilot/Seater Host
Girl and the Goat
02.2023 - 04.2023
- Gained facilitation and leadership experience while controlling a floor and delegating tasks.
- Learned a new floor plan and seating flow in a short period of time to lend a hand while briefly available.
Lead Host
The Berkshire Room
01.2023 - 04.2023
- Assisted an industry friend to develop a host program from scratch to create a slower paced, elevated cocktail experience at a River North lounge.
- Trained and mentored junior hosts on service standards and workflow efficiency.
- Coordinated reservations, managed seating arrangements to optimize table turnover, and worked in hand with door security.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Solely opened the West Town Bakery next door, when needed, operating as on-duty supervisor and opening and closing the cash register.
Host/Barista
Little Goat Diner (Original)
04.2022 - 12.2022
- Provided exceptional customer service by greeting guests with enthusiasm and attention.
- Managed guest seating arrangements to optimize flow and minimize wait in a high-cover, fast paced establishment.
- Adapted to new roles quickly, always lending a hand when short.
Education
No Degree - English
Lawrence University
Appleton, WISkills
- Greeting guests
- Organization and timeliness
- Money handling
- Communication
- Proficiency in Open Table
- Server proficiency in Aloha
- Foundational understanding of bar knowledge
- Extensive GoatLand knowledge
Timeline
FOH Team Member/Server
Little Goat Diner (Relocated)
04.2023 - Current
Pilot/Seater Host
Girl and the Goat
02.2023 - 04.2023
Lead Host
The Berkshire Room
01.2023 - 04.2023
Host/Barista
Little Goat Diner (Original)
04.2022 - 12.2022
No Degree - English
Lawrence University